The pandemic has changed a lot of industries permanently. Here is a look at some of the call center trends and insights to watch out for in 2021 for the call center industry.
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The future of call centers largely depends on the extent of security and privacy guaranteed to the customers. Read this article to learn top call center security trends and predictions that all successful organizations will swear by in 2021 and beyond.
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Read this article to understand the scope of automation in call center services and how it can benefit early adopters in the long run. Read till the end as we review the comprehensive benefits in store that simply go beyond mere cost savings for high availability, instant problem resolution, and better customer satisfaction.
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Read this article to understand how Artificial Intelligence can help contact centers succeed and stay at the top of their competition. By leveraging AI, call centers can benefit by driving better engagement and customer experiences.
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Read this article to understand the qualities of a call center representative that are consisidered valuable today. If you are an agent this article helps you hone crucial skills that will help you become a better agent. If you are a business head, you will find out the qualities to look for in an agent while scouting for talents.
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Read this article to learn how COVID-19 has affected the call center industry and pushed call center agents to increasingly work from home.
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It is now more imperative than ever for companies to undergo digital transformation to remain relevant and successful. Read this article to learn about the 9 digital transformation trends that have changed the customer experience forever.
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Read the article which lists and explains the 10 reasons why all e-commerce websites should have live chat support. Learn how live chat support can improve your website visitor’s experience.
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The call center industry has witnessed sweeping changes over the last decade and technologies like artificial intelligence and machine learning have begun to find use in call centers. Read this article to understand 5 ways that AI can be leveraged in call centers.
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In 2020, outsourcing has been vigorously discussed unlike before. Much of it is because of COVID-19 pandemic and early signs of recession. Companies are exploring ways to stay lean and streamlined to ride out the storm without going belly up with expenses. So read ahead to uncover the pros and cons of an outsourcing call center in 2020.
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Artificial intelligence (AI) and Virtual Reality (VR) are causing significant changes in the contact center industry. Read this article to see whether human interaction will diminish with the increased focus on customer experience.
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Quality customer support is the secret of retaining old and new clients. But good isn’t necessarily great. So read what we think is the 14 factors which constitute a great customer experience to keep your customer relationships healthy.
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If your telemarketing scripts are not working the way it should be, here are some tips that will. We will walk you through ways to get heard without rejections from your prospective clients.
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Cold calling has been working for organizations for a long time now. But the efficiency seemed to have reduced over the years. Read the article to know what are the top 20 cold calling techniques which will help you to win in 2020.
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Dealing with customers can be gamble for every business. It is imperative to be patient, show flexibility and passion towards identifying their pain points. Knowing customer concerns are always only half the job. The remaining half includes actioning against the challenges to see your customers off with satisfaction. But how many brands are doing it right? Read ahead to find out.
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With customer-focussed user experience taking the spotlight, branding strategies are evolving from the traditional norms. So, can better customer experience close the gap between customers and brands? How can brands ensure that their customers don't defect to competition? Answers right ahead in our coverage.
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The landscape in business is constantly evolving and customer engagement is personal than before. To make your customer a brand evangelist you will need to unlearn traditional ways and soak in new strategies. O2I's top 10 customer experience trends for 2020 will help you keep customers closer.
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There are two countries that compete neck and neck with each other in the title of being decked with the BPO capital of the world. One is India, and another is Philippines. Can Philippines topple India to become the call center capital of the world?
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With cloud communication tools, powerful databases, analytics tools, project management software, call center partners, and more, you can scale your call center business and serve a larger global audience. Read the article to know the 6 key contact center trends to watch out for in 2020.
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The call center landscape is rapidly evolving, & with the arrival of cloud, companies are once again discovering their mojo & are successfully keeping their customer happy and satisfied. Find out how.
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Today, BPaaS is rapidly gaining significance owing to its variable pricing model coupled with the best that cloud infrastructure has to offer. Read our article to know more about the opportunities that lie ahead when it comes to BPaaS integration, as well as the challenges that go with it.
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Cold calling is one of the most used methods for sales conversions and is the most critical one. Read the article which lists 20 top cold calling tips to increase sales conversions.
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Choosing a partner to outsource your call center requirement isn't an easy task. Using smarter ways, you can avoid losing time and money to vendors who cannot make a difference to your business. So, here are 10 factors to consider while shortlisting call center outsourcing vendor.
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With rapid technological advancements in the past few years, we will see massive changes in the customer service industry. Read the article to know the top 10 customer service trends for 2018.
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Today, cloud services have gone mainstream and are no longer an alternative, but have become a key solution that enterprises need to embrace. This is the case with call centers as well. However, while moving your call center to cloud it is better to evaluate some important points.
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As call centers continue to evolve rapidly, WebRTC is making it easier for call centers to provide superior customer support over the last six years. Read an article to know why you should consider using it for your call center.
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CCTV monitoring has gained a lot of popularity in the past few years. Read to know the ways in which your call center will benefit from CCTV monitoring.
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The call center industry is advancing at an exponential rate during the past few years and will continue to do so in the coming future as well.
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Although considered as one of the best Call center outsourcing destinations in the world, the Indian call center industry is currently facing quite a few challenges as it tries to reinvent itself for the new global economy.
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Is there a connection between a customer's call center experience and customer satisfaction and loyalty?
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Global organizations have always preferred outsourcing call center services to India, when compared to outsourcing to China, Philippines, Malaysia and other Asian countries.
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We don't keep ourselves well prepared for the future, as we believe that nothing bad will ever happen to us; while in reality, worst seems to come when we are most relaxed.
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While deciding to outsource your call center, IT or ITES needs, you might be considering whether to select home-based agents, or dedicated agents.
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Online tutoring has become a trend among students and working professionals alike. With the help of the Internet and some specific software, students are now experiencing a new way of studying that is fun yet effective.
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Has the risks involved in outsourcing stopped your company from leveraging the benefits that outsourcing offers?
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India is a preferred destination for offshore outsourcing of call center services. The country has a large pool of English-speaking graduates who form an educated, computer-savvy workforce that can be tapped by global firms.
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Outsource2india, a pioneer in outsourcing is one of the world's leading providers of offshore Spanish telemarketing call center services.
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Know how O2I's bilingual tutors can improve your overall cognitive development, and also open up a world of opportunities for you - be it for work, travel or your own self-progress.
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Expanding business to an unfamiliar country is never easy, as one is never sure how the products will be received.
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Today, India has become the outsourcing hub of the world. As more organizations understand the importance of focusing on their core competencies, they are turning to Indian offshore call center providers to manage their critical but non-core processes.
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Get answers of all the questions you may have in mind regarding outsourcing call center services to India.
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According to IDC, the worldwide market for outsourced technical support services will increase from $11.1 billion in 2003 to $16.9 billion in 2008, representing a CAGR of 8.8%.
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In the competitive business environment of today, the importance of customer support is increasing. Consumers have several options to choose from in the market and other than price and quality, the post-sale technical support and service they receive is a key factor in attracting new customers and retaining existing ones.
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A Technical support Center or IT Helpdesk is a system designed to help and support an end-user of a particular product, system or application.
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Outsourcing inbound customer services to Outsource2india is a good option as the call center industry in the country is on an upward spiral.
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Outsourcing non-core and IT services has become the business strategy for growth in the new millennium.
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The key to customer retention is good customer service. Regardless of whichever industry one is a part of, customer care is of utmost importance.
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Outsource2india offers strategic call center outsourcing services to leading global companies across various industry verticals.
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Call centers in India providing inbound customer service are well equipped with highly qualified agents, good infrastructure, cutting edge technology, security solutions and much more.
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A virtual call center is a call center where an organization's virtual call center agents do not work from the organization's building, but work from different geographical locations.
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Today, call centers have become crucial support channels for almost every organization. Effective call center management can help you easily ask questions to customers, solve simple problems, collect information and perform routine transactions in a cost-effective manner.
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During the late 90's American companies began exploring the possibility of outsourcing their call center services and BPO services abroad This was done mainly to cut operating costs and increase efficiency.
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Global investors consider India and Philippines as two of the most viable destinations for outsourcing call center services. Want to know which destination will be more suitable?
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Is your organization looking to outsource customer support services but is not able to find a right call center outsourcing partner?
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If you are interested in saving your valuable time and productive resources, then outsourcing your call center services is the best bet.
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Email support has become crucial for any business. By outsourcing email support services to countries such as India, you can save on expenses as well as concentrate on the core functions of your business.
Read more >Please contact us with your call center outsourcing requirements.
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Have specific requirements? Email us at: callcenter.info@outsource2india.com
No.6, Banaswadi Main Road, Dodda Banaswadi, Bangalore - 560 043
Corporate Court, #15, Infantry Road,
Bangalore - 560 001
Lucita Building Lapu Lapu Cr. Sobrecarey Street, Davao City 8000
116 Village Blvd, Suite 200, Princeton, NJ 08540
Outsource2india Provided Outbound Support to USA-based Financial Company
Outsource2india Provided Outbound Support to UK-based Recruitment Company
Outsource2india Provided Customer Support Service to Global Software Company
Outsource2india Provided Customer Support to a Taxation Company
Outsource2india Provided Lead Generation to a German Real Estate Firm
Outsource2india Provided Telemarketing Services to a People Solutions Company
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