Digital technology has changed the way utility customers want to engage with products and services. This has created a need for highly efficient solutions and software packages that can address business-critical utility meter-to-cash (M2C) processes and support multiple client interaction channels, including call centers, interactive voice responses (IVRs), and more.
At Outsource2india, we provide comprehensive Customer Information System (CIS) services in India and globally to help businesses effectively meet the needs of utility customers. With advanced knowledge of utility frameworks and processes, we have all the ability and skillsets to carry our CIS transformation initiatives, helping electric, water, and other utility providers provide metered delivery of commodities for improved customer service, better product delivery, and increased revenue generation.
Outsource2india is a leading customer information system services company offering a broad range of services to utility providers in India and abroad. Optimized for hassle-free functioning and streamlined performance, our smart and automated CIS solutions can help you perfect your utility billing services for superior revenue generation.
Our range of services include -
We help gas, water, electric, and other utility providers scrub and clean their customer and business data to remove any data discrepancies that might be jeopardizing their customer service processes. By identifying and removing data errors from your accounts, ledgers, bills, payments, and service history, we help you migrate only critical and accurate information to the newly implemented CIS system.
To help utility providers offer complete and real-time information to their customers, our CIS service experts optimize and streamline your business processes across all operating companies and departments. Through our proprietary CIS solutions and services, we help you effectively meet new regulatory compliances and mitigate the risk of interruption of mission-critical processes.
Our holistic and smart reporting tools and practices help consolidate and synchronize all your customer information and business data to provide complete data-driven insights into your bills and processes. This can help you better manage and analyze your data and gain superior operational visibility across all departments and locations.
Our CIS service experts can create a comprehensive and fully functional customer service portal to help you improve your customer service experience and provide real-time customer service information regarding their bills, potential utility defects, service outages, and more. Our customer-centric portals make it easy for your customers to view and control their utility usage, view historic data, and raise service requests for quick and efficient service delivery. So, whether it's handling customer inquiries, providing essential information, or resolving customer complaints, O2I's customer information system can help you achieve all that and more with absolute ease and precision.
The advantages of replacing and migrating your traditional billing processes to CIS are many and almost immediate. These include -
Outsource2india is a premium customer information system services providing company in India and globally. Having 23 years of experience and deep process knowledge, we provide our utility service providers with a holistic, step-by-step process that helps them efficiently manage their workload, capture and record customer information, and track all customer interactions.
Our process includes -
We meet you and/ or your team to understand your line of service and your company's CIS requirements
Our CIS experts then compile and aggregate your business data, customer information, and billing processes to create a comprehensive database that streamlines and simplifies all your business information, making it easy for you to process information in real-time across all verticals
We then create a template-based solution that's easy to understand and quick to deploy. With various digitized components, automated tools, and templated solutions, our experts create a futuristic CIS system that helps you engage your customers and improve your bottom line
After the product has been successfully developed, quality-assured, and tested, it is deployed onto your servers to support your business needs
Outsource2india is a leading customer information system services providing company, offering its comprehensive CIS services to a large number of clients across the globe. Having 23 years of rich experience in providing customer-centric services to a large number of clients, we have created a niche for ourselves in the industry. We are powered by outstanding talents who, leveraging the best industrial tools and technologies, can help you step up your consumer support systems for utility services for superlative results.
Some of the reasons for outsourcing customer information system services to us include -
We have highly experienced and skilled individuals, who use their deep industry knowledge and skillsets to provide you comprehensive CIS services for desired results.
Our efficient processes allow us to save operational overheads and provide quality services well within the stipulated budget.
We are a premier customer information system service provider and tailor our services as per your specific needs. This helps us to effectively meet your requirements without burdening your budget.
Our multiple delivery centers across the globe help us deliver our services within a quick turnaround time.
Our team has ample experience in working with various utility clients across the globe. Our diverse service portfolio gives us the valuable experience to effectively meet your business needs.
We understand the importance of protecting data at all costs. That's why we have robust data security policies in place to ensure that your business data is always used securely.
Our customer service executives are available 24/7, 365 days a year to provide you with immediate support and timely resolution of all your queries and concerns.
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Outsource2india is a pioneer in providing customer information system services to clients from around the world. With the latest technological practices and highly experienced and skilled experts, we can cater to all your CIS service needs and requirements with absolute ease and precision. From streamlining your billing practices to optimizing your process workflow, our experts can do it all to help you effectively meet your customers' needs as well as strengthen your bottom line. So, if you are looking forward to implementing a reliable and cost-effective CIS to support your utility services, we are just a call away.
Simply get in touch with us to help us understand your business requirements and we'll create a future-ready customer information system that can effectively meet your utility billing and customer service needs.