O2I Developed a Technical Walkthrough App for a Belgian Client to Aid Plant Technicians
The customer is an energy services provider based in Belgium. Their range of services includes asset management, energy management, energy consulting, O&M, etc.
- The customer wanted an application that would support technicians working on photovoltaic plants
- The customer required the app to function as a guide, helping technicians to track and resolve issues they were assigned
- The customer asserted that the app should be able to help the technician identify where exactly in the plant the problem was, by using the sitemap
- The technician should have access to details of the task assigned
- The technician should be able to log details of the ticket raised, plant details, and the action taken to resolve the issue
- This was a challenging task, but our software development team came through with a brilliant solution
- The app was so designed that on logging in, the technician would see all tasks assigned to them; clicking on any task displayed the details
- The technician could enter details of the task and action taken to resolve the issue
- The user could answer a set of questions in a template; these were populated and saved in the app
- The technician could upload photos, image, comments, sketches, and voice notes for every task
- The dynamic form provided intelligent options for filling depending on the type of the problem
Technicians could clearly understand tasks to be done, and the company could see what issues were resolved and how at a glance without the need for frequently checking in with individual technicians.
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