The customer is a Hong Kong-based startup that serves customers across the world primarily as a business growth consultancy, but also provides other ancillary services.
The client wanted our help in the transcription project as they were overwhelmed by the transcription needs. They wanted us to overcome limitations and complete transcriptions with agility and accuracy.
This particular issue was regarding a transcription project. The customer receives audio files that need to be converted into text for transcribing. The audio files are uploaded onto the server one by one and converted into text. The process was time-consuming, and there was no quality check being performed. This was an inefficient method of working, and they wanted to streamline the process.
Our experts at Outsource2india brainstormed to decide the best way to resolve the customer's pain point. After hours of discussing with the customer and within the team, we came up with the ideal solution. Earlier it was a wholly automated process, but our team decided to have a QA team manually check for errors and quality of the transcription.
They got the audio file as well as the transcribed text on a screen which the team checked. We created an API interface and the files are transcribed in batches. By implementing moderations and permissions, we ensured security - only authorized personnel could now have access to files.
The whole process was more streamlined, as audio files were streamed from the Amazon server. The files were transcribed in batches, and each file was checked by the QA team. So now the transcribed files are lined up for quality check in a batch process. The final solution consisted of one module that was automated and a manual module for QA check. There was increased efficiency, speed, and quality in the transcribed files, and the customer was very happy with the result.
API development without quality, it's a job half done. This is what we aim to turn around for our clients through a team of API developers who are well-versed in any API development technology, be it audio or video, we automate the interface to streamline the process. At Outsource2india, we have 22 years of experience in a wide range of API development tasks. We do what the best standards demand and deliver quality API in the shortest time.
Contact us if you have a requirement similar to the client whom we served and we will assist you in the best way possible.