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Customer Support Services

Customer Support Services

Gain access to the best customer support and keep you customers happy and satisfied by partnering with us

Is your organization struggling to provide your clients with top-notch customer support? Are you falling short of skilled and trained resources to keep your customers happy and always satisfied? Then, the right choice for your company would be to outsource customer service support to an experienced and skilled service provider. Outsourcing can help you focus on your core tasks and save on costs.

We are one such service provider who can help you with all your customer care needs. Our team comprises some of the most talented and skilled experts who can cater to all your needs within a quick time. We leverage the best tools and technologies while delivering quality customer service support to our global clients.

Call Center Support Services We Offer

Having been in the call center industry for over 23 years, we understand how customer support outsourcing works. We have a team of highly qualified and skilled experts on board who can cater to any of your needs within a quick time. Our call center support services include -

  • eCommerce Call Center Services

    eCommerce Call Center Services

    We offer professional support in handling queries and complaints; we manage them efficiently. Our eCommerce call center services ensure heavy traffic on your site and help generate better business revenue.

  • Call Center Technical Support

    Call Center Technical Support

    We enhance your call center performance and reduce the chances of technical glitches by closely monitoring each call quality. Our call center technical support leverages top-notch technology and efficient experts to customize an unhindered experience.

  • Email Support Services

    Email Support Services

    We have the expertise to provide email support services for non-technical and technical products. We are quick to address customer issues; our experts add a humanistic touch to problem solving to ensure long-term customer relationships.

  • Chat Support Services

    Chat Support Services

    Our chat support services can help you provide your clients with real-time support for products or services online. Reach out to us now to increase your sales by guiding your online traffic to the specific solutions they need.

  • eCommerce Customer Support Services

    eCommerce Customer Support Services

    Outsource eCommerce Customer Support Services to us and have one less problem to worry about while experts take care of your requirements. We carefully nurture every lead and provide technical support to enhance productivity.

  • Loyalty Program Management Services

    Loyalty Program Management Services

    Our loyalty program management services can help retain your existing clients and ensure business growth.

  • Multilingual Call Center Services

    Multilingual Call Center Services

    Our team is well-versed in multiple languages and can deliver the best quality services to clients around the globe.

  • Remote IT Support Services

    Remote IT Support Services

    We have the expertise to provide instant IT solutions and after-sales technical support. We troubleshoot issues and deploy solutions remotely to ensure uninterrupted workflows.

Our Approach to Deliver Exceptional Customer Support Services

In our efforts to accomplish customer delight, we not only work to resolve current customer issues but also strive to prevent further glitches. Our approach involves the following steps -

 

01. Analyze our customer complaints

And identify the reason that led to the issue.

 

02. Identify the root cause

Of the challenge faced by the customer.

 

03. Record the details of our analysis

To prevent the problem from reoccurring in the future.

 

04. Suggest the best course of action

For the customer.

 

05. Follow-up and seek feedback

To ensure that the customer is satisfied with our support.

Industries We Cater To

AerospaceAerospace
AgricultureAgriculture
AutomotiveAutomotive
Customs BrokerageCustoms Brokerage
DefenseDefense
EnergyEnergy
EducationEducation
EntertainmentEntertainment
FinanceFinance
FoodFood
HealthcareHealthcare
HospitalityHospitality
Information TechnologyInformation Technology
LogisticsLogistics
ManufacturingManufacturing
MultimediaMultimedia
Public SectorPublic Sector
PharmaceuticalPharmaceutical
Retail & eCommerceRetail & e-Commerce
TelecommunicationsTelecommunications
InsuranceInsurance
LegalLegal
Real EstateReal Estate

Why Choose us for Customer Support Outsourcing Services?

We are a customer support outsourcing company with clients in 160+ countries. Partner with us now to enhance your brand image and retain customers in the long-term -

  • Flexible Pricing Packages

    Working with us is highly cost-effective. We provide our clients with highly affordable pricing packages that suit their business objectives and customer service budget.

  • Best Infrastructure

    We have access to the best infrastructure in terms of quality tools and technologies, world-class office spaces, and uninterrupted network connections.

  • High-quality Services

    We believe in providing quality and error-free customer services to global clients. We are an ISO-certified organization that ensures you will always receive the best quality services.

  • Multiple Language Support

    We provide services in multiple languages for any part of the world. We have experience in providing customer support outsourcing to clients from various countries and cultures.

  • Experienced Team

    Being the top call center service provider, we have a highly experienced, trained, and skilled team of experts on board. Our team provides the best customer support outsourcing services to cater to all your needs.

  • Single Point of Contact

    We assign a dedicated project manager to all our clients. This project manager will be the single point of contact for all your needs and will keep you updated about the project developments.

  • Easily Scalable Services

    Our team has the required skills and resources to ramp up the services when the requirement increases. Whenever the client needs to address a higher volume of requests, we can scale up the number of executives according to the requirements.

  • Information Security

    Data security of customer information is crucial, and we take this very seriously. We are an ISO 27001:2013 ISMS certified company which ensures that all your data is kept completely safe and not divulged to any third party without the relevant permissions.

  • Turnaround Time

    We operate from several delivery locations spread across the globe in different time zones. It provides a time zone advantage. Hence can deliver quality services within a short turnaround time.

  • 24/7 Support

    We provide our clients with round-the-clock support. Our sales team, marketing team, call center executives, and project managers are available 24/7 to answer your queries via phone or email.

Additional Services for Superior Customer Engagement

Contact Center Services

Use our contact center services and deep customer analytics to leverage every up-selling and cross-selling opportunity.

Inbound Call Center Services

Our inbound call center services provide complete transparency and allow our customers to make informed business decisions.

Outbound Call Center Services

Improve outbound call center efficiency to gain better customer insights, increased customer retention, and reduce operational costs.

Virtual Assistant Services

Our virtual assistants come with unique skills and specializations. We help you create a healthier and more flexible work environment.

Call Center Monitoring Support

We enhance your call center performance and increase the first contact resolution rate by closely monitoring each call quality.

Lead Generation Services

We secure long-term customer relationships for your business by answering questions and resolving queries quickly and effectively.

Customer Success Stories

O2I Provided Inbound Customer Support Services to a Healthcare Consultant

Inbound Customer Support Services to a Healthcare Consultant

A leading healthcare consultant was looking for a reliable service provider. Our team at O2I provided the client with cost-effective services.

Read more
O2I Provided Customer Support Services for an Online Medication Retailer

Customer Support Services for an Online Medication Retailer

A leading online medication retailer was looking for a cost-effective and quality customer care service provider. Our team helped them to save costs by over 40%.

Read more

Testimonials

The reliance on our IT systems and infrastructure are critical to the delivery of this service. The flexibility of support provided by the Outsource2india team accommodates this reliance.

Systems Manager,
Property Support Services Company in the U.K
More Testimonials »

Outsource Customer Support Services to Outsource2india

We have been a leading provider of customer service outsourcing in India and other call center services to clients around the globe. We leverage the latest call center tools and technologies which ensure that we can deliver services within a quick time without compromising on the quality. We have a fabulously talented team of customer support executives on board trained to cater to any of the client's needs.

Contact us to keep your customers happy and satisfied by hiring a reliable and cost-effective customer support service.

Contact Us

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Flatworld Solutions Address

INDIA

Flatworld Solutions Pvt. Ltd.

No.6, Banaswadi Main Road, Dodda Banaswadi, Bangalore - 560 043


#81, Survey No.11, Indraprastha, Gubbi Cross,
Kothanur P.O., Hennur Bagalur Main Road, Bangalore - 560 077


Corporate Court, #15, Infantry Road,
Bangalore - 560 001


Flatworld Mortgage Pvt. Ltd.

No.744, 15th Cross, 24th Main, J P Nagar 6th Phase,
Bangalore - 560 078

USA

Flatworld Solutions

116 Village Blvd, Suite 200, Princeton, NJ 08540


Flatworld Mortgage LLC

116 Village Blvd, Suite 220, Princeton, NJ 08540


135 Camino Dorado, Suite 7, Napa, CA 94588.

PHILIPPINES

Aeon Towers, J.P. Laurel Avenue, Bajada,
Davao 8000


KSS Building, Buhangin Road Cor Olive Street, Davao City 8000

Our Customers

Key Differentiators

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