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Call Center Monitoring Services

Call Center Monitoring Services

Get real-time call management capabilities to supervise and improve agent performance with our call center monitoring services

Are you looking for ways to make your call centers attain service and operational excellence while improving the quality of customer care? Are you often looking at quantitative markers about performance and making decisions without exploring the significant issues?

Leverage our deep-dive approach to call center quality monitoring service to record and supervise your operations, agent behavior, customers, software, and technologies. Analyze calls and customer engagements managed by your agents in real time. Our call center monitoring services enable you to improve productivity, reduce costs, enhance efficiency, and delight your customers. Partner with us to deliver value through superior customer service.

Call Center Monitoring Support Services We Offer

We offer a complete spectrum of call center monitoring services to global clients. Our solutions are customized and go the extra mile to identify and mitigate problems and unknown issues faced by your agents. Some of the call center monitoring support services we offer are -

  • Video Monitoring Services

    Video Monitoring Services

    Get live footage and recorded real-time surveillance videos to enforce safety and monitor your premises. Advanced software and camera options are designed to identify incidents and use audiovisual deterrents to mitigate them.

  • CCTV Monitoring Services

    CCTV Monitoring Services

    Remote live video surveillance through advanced CCTV monitoring systems enables you to safeguard your premises and monitor your employees. CCTV cameras with multiple display options capture camera feeds containing various images.

  • Call Monitoring Services

    Call Monitoring Services

    Analyze your agents’ behaviors and take necessary measures to improve customer services with our call monitoring solutions. Full-featured monitoring software comes with intuitive call monitoring functions and can be connected to other customer communication channels.

  • Voice Broadcasting Services

    Voice Broadcasting Services

    Create, schedule, and send out voicemails, calls, and more to a large contact base with our voice broadcasting solutions. Voice broadcasting is an effective mass communication tool that enables businesses to engage large audiences efficiently.

Our Approach to Call Center Monitoring Solutions

We follow a systematic approach to providing customized call center monitoring solutions to our global clientele. Our approach is divided into the following steps -

 

01. Analyzing your requirements

Our team analyzes your call center monitoring requirements with precision and recommends suitable strategies to tackle the challenges that persist in your operations

 

02. Recommending suitable monitoring options

We then recommend suitable monitoring options that precisely cater to your needs. Our team also provides you with free quotes and demos to help you make an informed decision

 

03. Implementing monitoring the right monitoring solutions

We onboard the right agents and train them to manage the tools and monitoring systems. Suitable monitoring systems are then implemented and we begin the process of monitoring

 

04. Conducting regular quality checks

Your processes and premises will be continuously supervised and the footage/recording/live feed will be checked for quality standards

 

05. Reporting and ongoing support

We will implement and commence the monitoring support as per the agreed terms and conditions. Our team also shares regular reports to provide unwavering monitoring support

Industries We Cater To

AerospaceAerospace
AgricultureAgriculture
AutomotiveAutomotive
Customs BrokerageCustoms Brokerage
DefenseDefense
EnergyEnergy
EducationEducation
EntertainmentEntertainment
FinanceFinance
FoodFood
HealthcareHealthcare
HospitalityHospitality
Information TechnologyInformation Technology
LogisticsLogistics
ManufacturingManufacturing
MultimediaMultimedia
Public SectorPublic Sector
PharmaceuticalPharmaceutical
Retail & eCommerceRetail & e-Commerce
TelecommunicationsTelecommunications
InsuranceInsurance
LegalLegal
Real EstateReal Estate

What Makes Us the Preferred Call Center Monitoring Company?

Businesses worldwide have streamlined their call center operations with our quick and efficient monitoring solutions. However, here are some of the top reasons that set us apart -

  • International Quality

    We are an ISO 9001:2015 certified service provider with state-of-the-art infrastructure, modern technologies, superior networks, and plush office spaces.

  • Skilled Call Center Monitoring Experts

    Having worked on a wide range of call center technologies for varied domains, we can help you attain customer service excellence with ease.

  • Best-in-class Infrastructure

    We have a world-class infrastructure to provide innovative services that lower your operational expense using advanced technology solutions.

  • 100% Data Security and Project Confidentiality

    We are an ISO/IEC 27001:2013 compliant security company with ISMS certification. This ensures 100% data confidentiality, access controls, safe cloud storage, data transfer protocols, and so on.

  • Scalable Service

    The call center quality monitoring services we offer are scalable to suit your requirement. If you have requirements that need to be expedited, we have the bandwidth to support your need.

  • Automation-powered Monitoring

    We use cutting-edge tools and automation technologies to help you immediately raise the quality of service, agent performance, and positive interactions at your call center.

  • Flexible Pricing Model

    Reduce your overheads by 40% and tune your call center with the voice of your customers. Our offshore service model allows us to deliver round-the-clock coverage for your requirements.

Additional Services You Can Benefit From

Contact Center Services

Manage your organization’s outbound and inbound customer communications like never before.

Inbound Call Center Services

Never miss another call. Enhance customer service and increase sales with our inbound call center services.

Outbound Call Center Services

Maximize your reach, tap new markets, and boost sales with customized services by our super agents.

Virtual Assistant Services

Leverage our skilled and qualified virtual assistants to manage all your administrative tasks.

Customer Support Services

Provide superior customer support on time every time with our personalized customer support services.

Lead Generation Services

Our strategic lead generation services will identify, nurture, manage, and convert qualified leads into paying customers.

Customer Success Stories

O2I Provided Call Quality Monitoring to a Leading Tech Firm

Provided Call Quality Monitoring to a Leading Tech Firm

The client we served wanted to outsource call quality monitoring and found respite through our affordable and highly reliable call quality monitoring services.

Read more
O2I Provided Live Video, Audio, & Text Monitoring Services

Helped a Major Internet Company in Singapore with Live Video, Audio, & Text Monitoring Services

We provided video monitoring services by using the client's backend monitoring systems. This helped them to save cost and time in a big way.

Read more

Testimonials

We only use Outsource2india for marketing purposes and no one else due to the extremely high levels of professionalism and clear communication that they deliver on a consistent basis. We have used marketing organizations all over the world, but not one of them come close to what Outsource2india produce daily for us, I hope they will use this letter as a reference so they can grow and help other companies who struggle with marketing.

Marketing Director, Spray Foam Insulation Company, UK More Testimonials »

Outsource Call Center Monitoring Services for Real-time Call Monitoring

Today, customers care more about the quality of service. They are moving away from the brands that fail to deliver high-quality customer service. As a reputed call center monitoring company, we bring the objectivity and expertise required to devise and implement structured call monitoring programs. Businesses across various industry sectors trust us for call center quality monitoring. With systematic processes, secure infrastructure, trained resources, and modern technologies, we help you -

  • Follow your customers’ journeys and deliver superior customer service
  • Identify significant issues and devise suitable strategies to mitigate them
  • Attain operational excellence and improve call quality

Monitor your agents and improve the quality and consistency of your customer service with our call center monitoring support.

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Flatworld Solutions Address

INDIA

Flatworld Solutions Pvt. Ltd.

No.6, Banaswadi Main Road, Dodda Banaswadi, Bangalore - 560 043


#81, Survey No.11, Indraprastha, Gubbi Cross,
Kothanur P.O., Hennur Bagalur Main Road, Bangalore - 560 077


Corporate Court, #15, Infantry Road,
Bangalore - 560 001


Flatworld Mortgage Pvt. Ltd.

No.744, 15th Cross, 24th Main, J P Nagar 6th Phase,
Bangalore - 560 078

USA

Flatworld Solutions

116 Village Blvd, Suite 200, Princeton, NJ 08540


Flatworld Mortgage LLC

116 Village Blvd, Suite 220, Princeton, NJ 08540


135 Camino Dorado, Suite 7, Napa, CA 94588.

PHILIPPINES

Aeon Towers, J.P. Laurel Avenue, Bajada,
Davao 8000


KSS Building, Buhangin Road Cor Olive Street, Davao City 8000

Our Customers

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