Is billing query draining off a considerable amount of time off your schedule? Do you lack the expertise to effectively handle the billing query? If yes, then outsourcing billing query handling services to a dedicated service provider will help you stay invested in more important functions of your business. You can avail a truly bespoke billing query services with guaranteed satisfaction and no loss of productivity or money.
Billing query handling services from Outsource2india can alleviate your concerns about keeping customers informed on the billing process. Whether it is re-ordering, exchange, return, account balance, refund to billing and credit statements we cover a wide range of billing functions that require effective communication with your customers to give them an inside-out understanding of each component invoiced by your billing team.
Billing Query Handling Services We Offer
At O2I we understand the everyday challenges faced by small and mid-sized companies that provide subscriptions and products billed quarterly, annually, or bi-yearly basis. To give your customers clear reasoning on the billed services and handling other billing queries can be a challenge especially if your team is less knowledgeable in the billing process. This is the reason why we offer our top-notch billing query handling services. Our services include the following -
- Quick resolution of billing disputes, customer bill inquiries, and complaints
- Providing out of the way support and insights on up-selling activities
- Payment plan follow-up
- Efficient Full Cost Recovery (FCR) to lessen the cost of payment reminders
- Direct debit process for the protection of revenue
- Facilitating quick payments via credit, debit, and cheques
- Routine follow-up with delinquent accounts
- Ensuring all services rendered is accurately billed to your customers
- Carry out credit audits and maintain audit trails
- Address verification and ensuring FCR
- Account verification and reconciliation process
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Billing Query Services Process We Follow
O2I's billing query services are here to disrupt the trend by efficiently addressing challenges faced by client-facing companies. Our workflow is considered as transparent and fluid to help you not only understand the amount of effort it takes to professionally handle billing query, but also how we keep your customers happy. Here are simple steps that briefly demonstrates our workflow strategy -
01. Automatic Call Distribution (ACD)
Our ACD system will intuitively assess the call priority and route the call to an available agent
02. Level One Support
In the first level, our telecom service representative (TSR) will respond to the caller to investigate the inbound query
03. Problem Research
Our L1 representative will attempt to resolve the query without further intervention from L2. If the query is unresolved the case will be routed to L2 support
04. Level Two Support
With more advanced knowledge and billing skill, the L2 specialist will attempt to resolve your billing query by considering the relevant inputs sourced from L1 reps
05. Call Return and Feedback Collection
As part of the service level evaluation, we will pose friendly questions to the caller to understand the level of satisfaction achieved with the service
06. Report Creation
We will obtain inputs from inbound callers and convert the same into KPI for analysis and documentation purpose
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Why Choose Billing Query Services from Outsource2india?
Billing query services require one-to-one engagement with your customers. We trust our experts with this task because it demands excellent soft skills, multilingual proficiency, and expert knowledge of billing software. All of which can be provided by Outsource2india, your one-stop solution for handling billing query services. We can offer you many reasons why you should partner with us. The top reasons include -
Certified Billing Query Services Company
Outsource2india is an ISO 9001:2015 certified provider of billing query services in India because the quality is our number one priority. We prudently deliver billing query services that will bring you immense satisfaction and value.
When you outsource billing query handling services to O2I we ensure that your data is handled with confidentiality to prevent incidences of data loss or misuse by unauthorized elements.
High Accuracy and Quality Service
Service quality is our top concern because it is one of the elements that brings back our clients for repeat business. We walk an extra mile to ensure that billing query services are rendered with the focus on quality and accuracy.
Experience the industry's fastest turnaround time by outsourcing billing query services to O2I. We have two decades of experience in query management services and other call center solutions such as inbound call center services and can deliver the services 30% faster than any other vendor.
With a shorter average handling time (AHT), abandoned call rate (ACR), and a quick first call resolution (FCR) we can do more to keep up with your scalable needs. Whether you wish to scale up or down we can help you with the best support.
Pocket-friendly Pricing Options
When you join hands with O2I for billing query services price will never become a barrier because we provide affordably priced billing query services that can benefit you whether you are a mid-sized business or a corporate giant.
We can provide you with a single point of contact. A dedicated member who will collaborate with you and our billing team to push and pull information in a timely manner. You can get quick project updates and other specific information without waiting in the queue.
Experienced Team of Call Center and Billing Agents, Project Managers, IT Personnel
Our team size is over 500 and still expanding as we include more skilled billing agents with a decade-plus experience. This way you can get of our service without owning infrastructure or adding billers to your business' payroll.
Our infrastructure is up-to-date and in sync with trending billing methodologies and technology. We have an upgraded infrastructure that includes technology, security, as well as a brick and mortar facility. Together, they enable achieving a high-level productivity and shorter service turnaround time.
Secure Data Sharing
We have robust data sharing channels that permits transfer of data and project files in a secure way without concerns from the online threats such as hackers, and malware. Using the best security software, we monitor our SFTP and VPN to ensure your data is transmitted in a safe and secure manner.
You can reach us by phone call, email, and even web chat on a 24/7/365 basis to avail personalized assistance from our agents. We are highly available to remedy your concerns as well as to provide the latest reports on the project.
Client Success Stories
O2I's Outbound Telemarketing & B2C Lead Generation Services Helped a Leading US Retail Giant Increase Footfalls During the Holiday Season
O2I's telemarketing support enabled a retail industry client to drive brand awareness and festive offers at its outlet. Prospective customers were alerted with custom messages in quick TAT.Read more
O2I Provided Outbound Call Center and B2B Lead Generation Services to a European Research & Manufacturing Giant
We enabled a maker of precision equipment to multiple lead volume with pre-sales qualification and lead generation solution.Read more
Outsource Billing Query Services to O2I - Leader in Call Center Services
I just wanted to thank Jay / Customer Service Rep. who contacted me twice regarding my order status. He left me a second message today at 12:46 pm (CST) with detailed information. What a wonderful customer service!! I never had this superb customer service from any other companies before. Thank you!!Spokesperson,
Pet Pharmacy Company in Florida, USA More Testimonials »
Outsource2india is an ISO certified offshore billing query services provider with a global footprint in call center solutions spanned across 140+ nations for 24 years. We have seasoned billing team and technology that can deliver the value your business needs.
Once you outsource billing query services to us we follow a well-rounded approach to understand your client's concern and deliver solutions that will overcome the billing difficulties faced by your customers. This will give you a ample opportunity to turn any engagement in to repeat business because we focus on helping you provide the best service and support to your clients to prevent them from defecting to the competition. We are well known for other call center services such as outbound call center services, telemarketing services, lead generation services, and much more.
Contact us now and include as many details so that we can get in touch with you with an exclusive quote.
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- Provided Lead Generation Services to Company in the Medical Insurance Sector
- Outsource2india Assisted a Successful Health Supplement Providing Company with Enhanced Customer Support Solutions
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