Are your customers dissatisfied with the technical support you provide for your product? Do your agents have specialized product knowledge to ensure prompt problem resolution?
To ensure that your customer receives the technical support they require, you will need to be available on their preferred channel and ensure high responsiveness to their queries. You will also need to make sure that your agents are knowledgeable about your product and can help the customer in real-time. If you are unable to ensure customer satisfaction with your support services, then the result-oriented approach would be to partner with a reliable service provider - like us.
We are a leading service provider offering technical call center support services and assistance to our global clients by leveraging our world-class infrastructure, dedicated servers and databases, and seamless delivery systems. Our high-end tech support is delivered by qualified and experienced agents who can work across various communication channels including VoIP, telephone, email, web, and chat. For over 23 years, we have proven our capabilities as a provider of strategic onsite and offshore voice/non-voice technical support services.
Call Center Support Services
We have evolved from simple call center support to business process reengineering, and our services are characterized by clearly defined performance norms and customized reporting. Our consolidated technical call center support services include -
With our skilled and trained IT professionals, we can ensure uninterrupted customer support service where technical issues are resolved with ease.
Our email-based support system services will make sure that your customer's email queries are answered promptly, efficiently, and accurately to boost customer satisfaction.
We offer round-the-clock technical chat support services or businesses that help them increase revenue, boost sales, and retain customers.
Our technical pre-sales support services involve specialized lead generation, database creation, research, customer analysis, and other sales support services.
Post-Sales Support Services
Our comprehensive post-sales support services cover troubleshooting and problem resolution, return authorization, and support for installation and warranty.
Enterprise Technical Helpdesk Services
As a part of our technical helpdesk services for enterprises, we offer issue resolution, knowledge management, software and application support, and trouble ticket management.
Other Services you can benefit from
Call Center Software We Use
Our Call Center Portfolio
Technical Support Services In The Philippines
Our call center services out of the Philippines offer unified technical support, including remote IT support services and toll-free customer support. We have a highly trained and experienced team of agents who can handle a diverse range of technical support requests. They have the required skills, expertise, and knowledge to provide dedicated support to clients from multiple industries.Read more
Why Choose Our Call Center Technical Support Services
The goals of our comprehensive technical support call center services are to provide product knowledge, product use information, and technical assistance on websites that are accessible 24/7. Partner with us and benefit from -
We have an experienced team of agents who are highly trained and can provide technical support for your customers.
We ensure that our services are available 24/7. Our dedicated project manager will keep you updated about operations and any issues.
We utilize the best infrastructure and uninterrupted network connections to ensure seamless services.
As an ISO 27001:2013 certified organization with a robust ISMS system in place, we ensure that your data remains safe.
Ease of Scalability
We can scale up or scale down our services according to your requirements. Our streamlined processes ensure scalability within short notice.
We provide our clients with flexible pricing options. We have multiple pricing structures that allow you to choose an option that fits your needs.
Additional Services You Can Benefit From
Contact Center Services
We offer consolidated customer support, sales support, and inbound/outbound services across multiple channels and platforms.
Our expert agents help streamline the support processes of businesses by handling customer calls, answering queries, and providing technical support.
We help enterprises with customer acquisition, sales, marketing, and every other outbound call service they require for growing their business.
We can help you reach out to global audiences and inform them about your expertise, services, and products to boost sales.
We offer comprehensive lead generation services for enterprises that include B2B, local, soft leads, and more.
We can help you with sales and support management. Our Vas will provide solutions, support for administrative tasks, and help your customers.
Customer Success Stories
Provided Outbound Calling to a Cybersecurity Firm
A leading cybersecurity firm was looking for a reliable outbound calling service provider. Our team delivered the best quality services quickly and reliably.
Delivered Outbound Call Center Support to a Leading Multinational Company
A leading multinational elevator manufacturing company approached us for help to promote a new product within a targeted geography. We provided high-quality services that helped them lower their overheads.
We utilize Outsource2india to reach out to our clients and potential clients to pre-screen for eligibility and transfer clients over to us that can benefit from our services. O2I has made this process extremely easy for us. All our contacts with O2I have been very responsive and have made it a pleasure to work with them.President,
A Reputed Medicare Insurance Company in US More Testimonials »
Leverage Our Technical Support Outsourcing for the Best Results
We follow global best practices to offer superior call center technical support services with a world-class helpdesk infrastructure. The advantages of partnering with us include reliable communication, quality and process maturity, voice support, and qualified manpower. Outsource call center support services to us, and get -
- Optimized internal support processes
- Workflow configuration and task automation
- Intuitive, flexible, and collaborative features
- Customized solutions for your unique needs
Get in touch with us with your requirements for call center customer support services!
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- O2I delivered exceptional appointment setting services for a leading US-based franchisee consultant resulting to boost online contacts and conversions
- Outsource2india Delivered CCTV Surveillance Services to an Aluminum Recycling Company in the US
- Outsource2india Delivered Virtual Assistant Services to an Autism Therapy Provider
- Outsource2india’s Effective Lead Generation Services Created Tremendous Business Impact
- Provided Lead Generation Services to Company in the Medical Insurance Sector
- Outsource2india Assisted a Successful Health Supplement Providing Company with Enhanced Customer Support Solutions
Call Center Services in Philippines Hire Talented & Friendly Agents for your Call Center Read More