Are you searching for comprehensive call center solutions that can cover all the call center operations in your organization, including support quality monitoring, recruitment, hiring, workforce management, and onboarding? Do you want to grow your organization with 100% control over its all call center activities? If yes, then outsource call center consulting services to us and allow us to improve your facility's customer and sales operation through our expert call center services.
We are among the leading call center consulting services providers globally. With 24 years of experience in providing call center business consulting solutions, we have helped several global companies create practical action plans for their call centers and revamped their call center initiatives. Our services include corporate business assessments, customer profile assessments, business roadmap development, technical assessment, and custom consulting.
Comprehensive Solutions By Premier Call Center Service Providers
We are an expert call center consulting company that can provide real-time solutions and have an extensive team of project managers, senior consultants, and subject matter experts. They can help revive and improve customer engagement and expand your business. Through our services, you can avail of the call center consulting services mentioned below -
Cloud Contact Center Services
We leverage cloud-based technologies to create solutions that streamline multi-channel customer support. Our services, which include calls, chats, social media, and email, can optimize the processing and resolution of customer queries, complaints, and feedback.
Contact Center Modernization Services
We help enterprises optimize their customer experience, productivity, and scalability with our custom services. With our modernization services for contact centers, you can expedite resolution speed, reduce resolution times, and improve first contact resolution rates.
Contact Center Transformation Services
Our contact center transformation and support services include cutting-edge cloud-based solutions that streamline and future-proof the contact center operations of our clients. We optimize processes, tools, and agent participation in order to deliver superior customer support services.
Business Continuity Planning Services
We craft custom business continuity plans for enterprises across multiple industries, to ensure that their functioning remains seamless even during unforeseen disruptions. Our comprehensive business continuity plans have contingencies for enterprise assets, functions, resources, and the core decision makers.
Business Process as a Service (BPaaS)
We help businesses migrate their essential IT functions to the cloud with our comprehensive BPaaS. To implement IT-reliant business processes, we consolidate business process outsourcing and cloud computing technology to create custom enterprise-grade solutions.
Our Call Center Consulting Process Flow
We are among the rare call center service providers that offer insightful consultations on improving agent activity, methods to align the organization according to the business, and faster SLA management techniques. Our call center solutions deliver the best of tools, systems, and processes to improve your brand value. Our process flow to deliver the best possible service is as follows -
01. Requirement Analysis
Our comprehensive analysis of your business includes the assessment of your current business process and an evaluation of the call-flow fluctuation
02. Strategy Development
We plan a 360-degree development roadmap that will help you strategize all the call center processes, metrics, and agents in your everyday call center process
03. Strategy Execution
We help you implement tools, technologies, and systems at your facility. If you want to develop technical, functional, or support processes in your company - we can help you achieve that
04. Extensive Training
When the planning and implementation of the tools, systems, and process changes are done - we assist in the development of the training modules at your call center facility
05. Additional Support
We offer 24/7 support for queries, where our highly trained team provides consolidated support across multiple channels
Other Services you can benefit from
Call Center Software We Use
Industries We Cater To
We can design custom call center consultation services to suit the niche requirements of each and every industry/vertical. It includes -
Why We Are The Preferred Call Center Consulting Company
We are in the call center services domain for the past 13 years. Through our services, we have improved the call center operations of several companies. Some of the advantages of outsourcing call center consulting services to us include -
When your budget is fixed and needs to establish a rock-solid framework for your organization, then you can offshore call center services to us. We make call center consulting and inbound call center outsourcing cost-effective for you, as our business model is dependent upon several factors, including several hours of consultation, and call volumes.
We have achieved ISO 27001:2013 certification, which shows our strong commitment to protecting your business data at all costs.
Our call center consultants and & contact center executives have access to ultramodern infrastructure, systems, and technologies that help them achieve the business objectives within the allocated time.
By outsourcing call center services¸ you will get the best consultations that will help you revamp your organization. Thus, you will have a systematic process. Technologies, and infrastructure to obtain high-quality prospects.
We have a gamut of multilingual call center consultants who can sympathize with the prospects' needs by conversing with them in their language. Our consultants can converse in German, French, Spanish, Mandarin, Cantonese, Russian, and other European languages.
We have a plethora of bilingual executives who can assist your market initiatives by reaching out to a wider audience and communicating with them in their native language. They can also switch between some languages, which increased the probability of reaching more prospects.
Our team of call center representatives is available 24 hours a day/7 day a week. Thus, they can provide instant support. You can call them at your convenient time, irrespective of the time-zone difference.
Experienced Team of Call Center Agents
We have a stringent hiring policy and process in our company and we hire only the best consultants. We have more than 50 consultants & around 500 call center support representatives, and our total management experience has crossed 100+ man-years. So, when you outsource call center services to us, you will be confident in growing your business.
Ease of scalability
We have the necessary amount of resources to scale up the services when you need to raise the demand. As call center service providers, we can expand your business, help grow your brand value with no additional expenditure on hiring new resources and setting up new infrastructure.
Other Call Center Solutions
Contact Center Services
We offer consolidated customer support, sales support, and inbound/outbound services across multiple channels and platforms.
Our expert agents help streamline the support processes of businesses by handling customer calls, answering queries, and providing technical support.
We help enterprises with customer acquisition, sales, marketing, and every other outbound call service they require for growing their business.
Our agents will answer questions, provide trouble-shooting solutions, and help your customers with the maintenance or upgradation of your product.
To ensure high-quality of calls, we provide quality control services in the form of call center monitoring. We will record and analyze calls to identify and solve any issues.
We offer comprehensive lead generation services for enterprises that include B2B, local, soft leads, and more.
Customer Success Stories
We Provided Advanced IT Support to a UK-based Motorcycle Insurance Company
Read the case study to see how we supported a UK-based motorcycle insurance company with level 1 and level 2 services. Our team helped the client to scale up its service level from 30% to 90%.Read the Case Study
We Provided Inbound Technical Support Help Desk Services to a Leading IT Services Company
Learn how a well-known company specializing in a large number of IT applications and plug-ins used our inbound technical service desk services. Our contact center executives were able to resolve all in-depth technical issues.Read the Case Study
Outsource Call Center Consulting Services to Us
With Outsource2india we found a reliable partner who was quickly able to jump in and handle competently the first level support for our 10000+ users. The integration in our support process worked seamless and to the full satisfaction of all stakeholders.Project Manager,
Non-profit organization for Healthcare More Testimonials »
We are a leading provider of call center services that offer a plethora of call center services to global clients. Our call center consultants are well-trained and can leverage the best approach to revive your facility. Our call center business consulting process is planned in such a way that we can chart out the best course of action to boost your company's operations and establish the best technologies and processes. Partner with us to -
- Optimize your customer support service strategy
- Streamline support services
- Incorporate stringent quality control measures for calls
At Outsource2india, we not only support you through call center consultation but also believe in developing a long-lasting relationship. Get in touch with us today for reliable, effective, and affordable call center consulting services.
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- O2I delivered exceptional appointment setting services for a leading US-based franchisee consultant resulting to boost online contacts and conversions
- Outsource2india Delivered CCTV Surveillance Services to an Aluminum Recycling Company in the US
- Outsource2india Delivered Virtual Assistant Services to an Autism Therapy Provider
- Outsource2india’s Effective Lead Generation Services Created Tremendous Business Impact
- Provided Lead Generation Services to Company in the Medical Insurance Sector
- Outsource2india Assisted a Successful Health Supplement Providing Company with Enhanced Customer Support Solutions
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