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Outsource2india Provided Live Chat Services for a Package Delivery Service Provider

Case Study on Live Chat Services for US-based Client

About the Customer

The customer is one of the most popular international package delivery service providers in the world. This US-based multinational company also provides supply chain management solutions.

Business Challenges

Our team of software developers had to face a few challenges during the implementation of the project. The major challenges were -

  • The customer wanted to make it easier for their buyers through a better delivery process
  • The idea was to implement live chat on their site for selling products and guiding the customers through the COD process
  • Existing solutions in the industry were found unsuitable for this purpose

The Solution

After carefully analyzing the client's requirements, our team provided the following solution to the client -

  • Outsource2india developed a dedicated web portal that allows chat agents to engage with customers and answer their questions.
  • The live Chat Support service had agents who explained the process of purchasing with the payment on delivery option in detail. Our team succeeded in delivering this application within the time stipulated by the customer.

The Results

With this service, the customer was able to increase customer engagement, retain existing customers, and even attract new ones. With more payment options available, our customer's buyers were more than just satisfied, resulting in increased revenues overall for the company.

Outsource Custom Software Development Services to Outsource2india

Outsource2india has been a leading provider of custom software development services in India and a plethora of other software development solutions. We have access to the best infrastructure and make use of the best tools and technologies to deliver the best quality services. Our team has the required skills and expertise to cater to any of the client's requirements. If you have a similar requirement, then feel free to get in touch with us.

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