We were approached by one of the top providers of two-wheeler and motorcycle insurance in the UK.
The client was facing some very specific IT helpdesk related problems that were not handled correctly by their previous service partner. The client's in-house team lacked the skills required for problem-solving and trouble-shooting various issues that arose frequently. As a result, the client wanted to outsource IT helpdesk services and discover options that could reduce costs, minimize downtime, and increase the overall efficiency of their IT infrastructure.
The main issues faced by client included:
The client's requirements were very specific and challenging. This is because -
O2I implemented a customized helpdesk solution for the client, which included -
The client benefited greatly from our hands-on approach to the project. Some of the high-points of the project included -
With over 21 years of experience in a variety of Infrastructure Management Services, we are well-adept at running an IT helpdesk, however busy and large-scale it might be. We can provide both part-time and full-time help desk services, dedicated application monitoring centers, and even a service desk for handling employee requests.
Avail best-in-class services at affordable rates
Decide in 24 hours whether outsourcing will work for you.
Have specific requirements? Email us at: firstname.lastname@example.org
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