The progressive democratization of AI technologies in the recent past and the increased proliferation of messaging apps culminated in the creation of chatbots. This innovation has opened enormous opportunities for enterprises. Businesses are able to engage with customers almost 24/7 and offer enhanced experiences throughout their buyer's journey by providing almost instant resolution to customer queries.
This enables organizations to build brand loyalty despite the constraints of human limitations. Little wonder then, that chatbots are being hailed as the future of customer service!
Though chatbots have been around for some time, they have evolved significantly. From command--based chatbots which could answer limited questions and required manual help for complex ones, to AI chatbots that became smarter with time through machine learning, chatbots have witnessed an impressive change. Today, many businesses are getting real value out of them: global 5-star hotel chain Marriott and Coca-Cola are among the best examples. A survey conducted by a software giant discloses that nearly 80% of businesses are planning to have a chatbot by 2020 and business benefits of AI chatbots are tremendous.
Chatbots are not only business-friendly, but, extremely useful from the customer's point of view as well. Bots provide customers real-time information and round-the-clock resolution to their queries. They can interact directly with big brands, buy products, order food, get information or real time news, and even build schedules. The biggest advantage for users is that they don't have to download or sign into it - they are transient, and customers can use them on their terms and when they want to.
Outsource2india is an ISO-certified company that has been providing top-notch software development services to businesses globally for nearly two decades. Our team of dedicated professionals ensures that they stay on top of technological innovations and the latest software trends, so that they can provide exemplary digital solutions to organizations regardless of the domain, size, or geographic location.
Our highly-trained and experienced developers are adept at understanding customers' business processes and providing tailor-made solutions that help them achieve business goals. We understand the application of chatbots in business and you can be assured of high quality, cost-effective services. Our team can develop a chatbot that personifies your brand, and helps you in brand building, providing customer delight, and eventually driving growth. View our portfolio.
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