Outsource IT Helpdesk Services

Today, businesses across the globe are highly dependent on IT infrastructure to stay competitive and productive in the marketplace. With the proliferation of IT and software, there is a need for maintenance and monitoring on a 24/7 basis, something which regular IT staff might not have the time for. Therefore, it has become imperative to have dedicated IT helpdesk support that can act as a reliable fall back by offering a multi-pronged approach for frequent IT issues.

At Outsource2india, we provide IT support services that help improve end-user experience while ensuring all software and hardware are constantly monitored for changes and errors, according to client requirements. Acting as a single point-of-contact, our helpdesk services allow our customers to access IT support-related vital functions such as troubleshooting, guidance for regular and routine IT issues, and capabilities for solving other relevant IT problems.

Our Core IT Helpdesk Services

With the help of our extensive IT support services, you can protect and safeguard your IT infrastructure investment against unknown threats and unexpected downtimes, while ensuring that overall productivity and functionality never takes a hit. Our IT support services for global businesses include -

1. Remote IT Support

   Our remote IT support services consist of trained technicians and IT administrators who can help in troubleshooting frequent IT related problems quickly and efficiently, thereby providing you with an economical IT helpdesk solution. Our remote IT help desk support can be availed regardless of the location of your business, and our 256 bit encrypted and secure connections ensure a safe environment to carry out all routine and exceptional IT maintenance tasks, including the following -

   • Remote installation of enterprise
     software
   • Employee desktop management
   
   
   • Remote server monitoring

   • Remote configuration of routers, switches and firewalls
   • OS administration support (MAC, Windows and Linux)
   • Installation of servers and regular maintenance

2. Telecommunication Support

   It is a well-known fact that most modern business activities rely heavily on telecommunications. At times, it is difficult to avoid problems that arise in your company's communications channel which in turn can hinder productivity. Our telecommunications support services ensure that downtime is kept to a minimum, and include the following -

   LEVEL 1 SUPPORT

   LEVEL 2 SUPPORT

   LEVEL 1 SUPPORT

   • Functional usage support
   • Installation support
   • Configuration support
   • Email, Chat and Web support

   LEVEL 2 SUPPORT

   • Telecom line fault troubleshooting
   • Coordinating with on-field teams for telecom line fault repair

3. On-site Support

   There are certain situations when normal remote support services fail to produce the expected results quickly. In such cases, all IT issues can be rectified on-site by our expert IT support professionals, who ensure that the clients' IT systems keep running without any disruption or outages. Our on-site services include -

   • A reliable ticketing system to take care of complaints, further ensuring less time is spent on finding and tracking issues and more time can be dedicated to end-user support
   • Comprehensive desktop support, including password resets, network issues, OS and software issues, etc.
   • Account management and LDAP synchronization
   • Automated IT Asset discovery

4. Technical Support

   Global organizations have started using a wide variety of technology products for their day-to-day processes. This requires maintenance and assistance of devices such as computer hardware, software and mobile devices. Timely and adequate technical support ensures smooth and hassle-free functioning of these devices. As part of our technical IT support services, we provide the following -

   LEVEL 1 SUPPORT

   LEVEL 2 SUPPORT

   LEVEL 3 SUPPORT

   LEVEL 1 SUPPORT

   • Call escalation
   • Call logging
   • Capturing information
   • Communicating scripted solutions

   LEVEL 2 SUPPORT

   • Escalation management
   • Database Upgrades
   • Problem diagnosis and isolation
   • Troubleshooting advice
   • Support for multivendor software
   • Advice and guidelines for system usage

   LEVEL 3 SUPPORT

   • Server issues
   • Database administration
   • Problem management
   • Stability analysis
   • Break fix activities
   • Hotfix for the Applications
   • Patch updating

5. Additional Services

   We take pride in providing our clients with a comprehensive IT support solution that combines multi-platform support with state-of-the-art security features. This allows us to support all your IT devices and systems, anywhere in the world, with equal care and with full compliance to your business requirements. By outsourcing IT maintenance services to us, you can choose to avail of the following additional services as well -

   • Remote Server Monitoring
   • Internet & WAN Connectivity
   • Web Application Monitoring
   • Email System Monitoring
   • Client-Server Monitoring
   • Antivirus Management
   • Network Administration
   • Application Support
   • Data Operation Management

Why Outsource IT Help Desk Services to Outsource2india?

Our time-tested and skillfully rendered IT helpdesk and maintenance services are offered instantly upon demand, thereby ensuring seamless functioning and smooth workflow in busy organizations. Our exposure to global standards and practices enables us to provide timely protection and support to your IT infrastructure, and we leverage the best IT helpdesk software to provide you the following value-added benefits -

• A single point of contact for any IT issues ensures all problems are attended to as soon as possible
• Reliable security and confidentiality features for a safe working environment
• Unique services perfectly aligned with your business needs
• Quick and cost-effective IT support solutions
• Voice based, web and electronic IT support for multiple platforms
• Extensive reporting features including daily reports, as per your requirement

Choose Outsource2india for IT Helpdesk Services Now!

At O2I, we effectively manage your vendor requirements, maintenance costs and the stability of your IT infrastructure with extreme dedication, allowing you to benefit from a substantial ROI for your business.

We provide you with expert infrastructure management services and technologically advanced tools to keep your employees productive while we take care of the backend IT requirements, helping you sail smoothly through interruptions and rectifying all IT related problems.

Contact us to outsource IT maintenance services to us and reap the benefits of partnering with a global leader!