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O2I Streamlined the Underwriting Processes of a Leading US Residential Lender Using Automation

Case Study on Streamlining the Underwriting Processes of a Leading US Residential Lender

The Client

The client is one of the top US residential lenders in the Texas region.

Client's Requirement

The client wanted to improve its underwriting productivity.

Client's Challenges

This project had to overcome many challenges, including -

  • Missing information
  • Absence of metrics for benchmarking
  • Low underwriting productivity

These challenges were resulting in -

  • Wrong income and asset calculation
  • Generation of poor-quality loans
  • Increase in denial rates
  • A massive backlog of loans requiring immediate underwriting

O2I's Solution

Our solution included -

  • Automating the loan file indexing process using our proprietary tool, MSuite
  • Extracting and validating data using MSuite
  • Redefining the process of lending decision analysis (ensuring that two years of employment history and resident history was included in the paperwork)
  • Basing the credit capacity on the existing income
  • Properly supporting the property values with accurate comparables
  • Preparing the correct questionnaire to validate the data accuracy from customers
  • Red flagging issues that required further investigation
  • Reviewing every loan file by an appropriate special guidelines team

The Results

With our high-quality services, the client was able to achieve -

  • Significant reduction in the amount of information the underwriter needed to review
  • 2X improvement in the underwriting productivity and efficiency within 3 months
  • 40% reduction in the underwriting turnaround time
  • Substantial increase in the growth of the home loan portfolio (almost $5 million within 6 months)
  • 40% decrease in operational costs

Outsource Mortgage Services to Outsource2india

Outsource2india is a leading provider of a full range of high-quality mortgage services to a global clientele. Our 21 years of experience in providing a range of mortgage support services, including processing support, pre-processing support, mortgage closing support, and mortgage post-closing support services, among others, provides us with industry-leading knowhow and expertise to be able to always provide exceptional quality services. With our services, you can boost productivity and cut costs.

If you are looking for a reliable, professional, efficient, timely, and cost-effective provider of mortgage services, get in touch with us today.

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Have specific requirements? Email us at: mortgage.info@outsource2india.com

Our Clients

  • Alcon
    ARI
    Maximus
  • Redwood E-Learning Systems
    Yale School of Management
    Medversant
  • Loomis
    Data Infinity
    Auto MiddleEast
  • Camnet
    DMagazine
    Doctech.net
  • Eraid
    Userlytics
    Financial Planning Association of Australia
  • International Career Institute
    Carole Holding
    Crunch
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Customer Testimonial

I have worked with Rajeev and his team at Outsource2india for the last 3 ½ years. I have been continually impressed by the level of professionalism and integrity of the O2I team has provided. We are looking forward to many more years of partnership with this great company. Senior Vice President,
Fast Growing Mortgage Company

Get a FREE QUOTE!

Decide in 24 hours whether outsourcing will work for you.

We respect your privacy. Our Policy.

Have specific requirements? Email us at: mortgage.info@outsource2india.com

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