Is text-based chat support enabling you to provide instant service to customers by helping them find answers quickly? Are you in search of a text monitoring services provider to handle clients without the latter dialing a customer support phone number? It is also popularly used by businesses for sending push messages to website visitors and proactively asking them if they need any assistance while they are on your site. If yes, outsource text monitoring services to Outsource2india!
Every day, thousands of text interactions happen on a business website and tracking conversations is essential to ensure a smooth process and compliance with engagement protocols. This is where O2I shines through as a trusted text monitoring service providing company of choice for global businesses. Our services are just right for your need anytime, anywhere.
O2I offers round-the-clock, live tracking of chat messages and report any issues or inconsistencies immediately. Our team has helped hundreds of clients to improve customer satisfaction with chat support. We know what to look for while monitoring a text-based chat and instantly offer suggestions for service improvements. We deploy advanced technologies and monitoring tools to make the task systematic and well-documented. Our services include -
We make sure that all the live chat interactions between your customer support agents and your website visitors are completely monitored. We check if the agent followed the pre-defined scripts, the kind of help offered, the time taken to assist a visitor, the temperament and the language used, and so on. Any untoward incident is reported immediately to the supervisors. Detailed reports are prepared about the performance of the agents and common problems faced by the visitors. Our suggestions help companies is improving agent performance and increasing website engagement as well as customer satisfaction.
Live-chat support is becoming the customer's mode of choice for connecting with your company. Here, all the same support protocols apply, but in the text format. O2I offers real-time text monitoring services when your agents are interacting with your customers. We review the content and context of the chats and offer instant feedback to the agents about how it can be improved. We also prepare a detailed report about the individual performance of each agent, the performance of chat support vis-à-vis other channels, the areas where chat support is performing better or worse than others, the frequently asked questions by the customers, the common problems faced with your product or service, and so on.
O2I's process is simple to understand and will help avoid ambiguity because every step will be concisely explained before we commence the project. Our process is as follows -
We connect our remote text monitoring system through a safe cloud-based connection and deploy a team to monitor all the text and chat messages
We check every message for content, quality, accuracy, speed, and other parameters defined by the client
Any major issue is reported to the client immediately and the agent is also informed about the same
A detailed report is prepared about the text monitoring results and submitted to the client at their preferred frequency
Choosing Outsource2india as your text monitoring services provider can result in a great outcome because we not only offer our services at affordable rates but also take care to ensure that the services we offer are of high-quality. Our text monitoring services are always the top choice for the following reasons -
Outsource2india is a leading ISO 9001:2015 certified AI monitoring services provider. We have the technology and skilled professionals who can fulfill your text monitoring requirements with 100% accuracy.
Our service quality is simply unmatched because we have the best quality control team that will follow-up on reports from each client interaction to ensure that the agents are following the protocols while interacting with your customers.
Our remote services have reduced our client's text monitoring costs by up to 60%. Our offshore service model allows us to deliver economical round-the-clock coverage for your requirements, so you don't have to hire local personnel.
We have over 500 text monitoring professionals who are ready to be mapped into various projects. Our team has the skill and bandwidth to train in your platform so that the text monitoring can be completed with 100% perfection.
We have the best infrastructure that is complete with technology, monitoring software, and security software that makes it easier for our team to fulfill their commitment towards the project.
O2I is an ISO/IEC 27001:2013 accredited text monitoring service providing company. We have robust processes in place for assuring 100% data confidentiality, access controls, safe cloud storage, data transfer protocols, and so on. When you outsource to us, you can rest assured that there would be no breach of information. We have a state-of-the-art infrastructure with advanced tools and licensed technologies.
You don't have to worry about hiring or reducing personnel for fluctuating requirements. We have a team of trained text monitoring experts and they are ready to get started whenever you need. We can take up short-term as well as long-term text monitoring assignments and ramp-up or ramp-down the team according to your needs.
When we are working for you, we follow the SLAs and offer instant alerts and escalation protocols defined by you. We respond instantly in case of major issues and are always on time in delivering reports.
We offer round-the-clock text monitoring through our teams spread across the globe. As a trusted text monitoring outsourcing company, our clients rely on us for 24/7/365 days of uninterrupted service.
The client had outsourced call quality monitoring to us. They successfully realized their goals with our services by availing it at affordable rates in addition to the free trial.Read more
The client availed video monitoring services where our team worked on their backend monitoring systems to deliver accurate results. The client was also happy with our TAT.Read more
I just wanted to thank Jay / Customer Service Rep. who contacted me twice regarding my order status. He left me a second message today at 12:46pm (CST) with detailed information. What wonderful customer service!! I never had this superb customer service from any other companies before. Thank you!!Spokesperson,
O2I is the most trusted provider of text monitoring services in India. We are an ISO 9001:2015 certified call center services provider with refined processes and top-notch infrastructure. Live chat is now a standard feature offered by most businesses. In order to beat your competition, you must make sure that the quality of support provided is exemplary. By partnering with us, you would enhance the performance of your chat support agents, increase customer satisfaction with support and identify the areas where information is lagging. Our 24/7 text monitoring support, instant alerts, detailed reporting, and top-notch service levels are all available to you at affordable rates.
If you are looking for text monitoring outsourcing services, contact us today, tell us your requirements, and try our services for free.
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