Are you looking for trained professionals who can give you instant IT solutions and after-sales technical support in a cost-effective way? Then, remote IT support is what you need! You should not only work on the demands of your customers, but also know what they will need in the future. With effective after-sales technical support via multiple communication channels such as voice, emails and live chat, we can assist you with our remote support service. This will allow you to decide the levels of engagement you want with your customers and understand their pain points.
Outsource2india specializes in providing 24/7 remote IT support services in India. At O2I, we skilled call center executives with extensive knowledge of operating systems, databases, application programming, security, and networking. They troubleshoot your problems through remote assistance and help with cross-selling and up-selling your products and services.
Our call center executives provide a series of remote support services to suit the varying needs of your customer. The key technical support services we offer include -
When you outsource remote tech support services to us, your customers can -
Our dedicated team helps quickly resolve any customer issues. In case the customer's call requires Level 3 support such as debugging and advanced technical support, it can be escalated back to you. We provide remote support to your end customers and act as an internal remote helpdesk for your employees. Whether you are looking for remote PC repair or want to outsource online tech support services, we will customize a solution to suit your specific requirements.
Consumer's experience with a service or product determines an industry's growth. Keeping this as our post-sale IT support service motto, our contact center executives help you achieve better customer engagement. The various industries we cater to include, but not limited to -
Outsource2india presents one-of-its-kind and user friendly FREE Online Call Center Staffing Calculator. We have tried to make this calculator, concise, easy-to-use, and informative. It helps you calculate your call center outsourcing cost with least possible inputs. Hope this Call Center Staffing Calculator met your requirements and gave you an efficient experience and result. In case you need more information about our Call Center Staffing Calculator, please refer to our user guide
We are in the IT support industry for almost two decades now. We have gained enough experience to cater to your various remote IT support requirements. Some of the key reasons for you to choose us are -
With us, you have the liberty to choose the pricing model. Those are based on factors such as the complexity of issue resolved, call duration, number of calls, etc. We also customize our after-sales support service's pricing based on your niche needs.
At O2I, our call center representatives have access to state-of-the-art infrastructure in the form of world-class office spaces, uninterrupted network facilities, and the best-in-class call center tools and technologies.
Outsource2india is an ISO-certified organization and you can be assured of receiving high-quality remote IT support services and get the client's IT issues resolved within a quick time.
We have employed remote IT support executives who are well-versed in multiple languages. It helps us convey vital information in the language your customer is comfortable with and provide seamless user experience.
Our team of call center executives is available 24/7. You can be certain that our representative will always be available for calls during your work hours, irrespective of the difference in the time zone.
We have a cumulative experience of 20 plus years in the remote IT support service domain. Our IT support executives exceed 200 in capacity. Furthermore, our combined management experience exceeds 100+ man-years. So, when you outsource your requirements to us, you will get access to our highly talented and experienced call center executives who can quickly resolve any issues.
Outsourcing remote IT support services to O2I will boost your organization's employee productivity and increase revenues by cross-selling and up-selling other products or services.
At O2I, we have the required resource capability and wherewithal, both in terms of expertise and infrastructure. You can rely on us to manage any surge in your business demands so that you pay only for the services rendered.
Outsource2india Provided Product Support Services to a Leading Network Security Company
O2I provided product support services to a leading network security company, which significantly helped reduce their cost of operation
Read the case study
I am proud to personally recommend the services of Outsource2india Solutions to organization seeking a top-notch partner who can quickly and efficiently, deploy effective outbound communication campaigns.Excerpt from a recommendation letter, Operations Specialist,
Outsource2india has been a pioneer in providing high-quality remote IT support services and a series of other call center services to its global clientele. Businesses understand how important it is to address customer concerns quickly. Today, an increasing number of Independent Software Vendors (ISVs) and manufacturers are outsourcing remote IT support services to skilled partners.
At Outsource2india, we not only troubleshoot problems through remote IT assistance, but help overcome the biggest obstacles of time, scalability, waste, and revenue generation. We also assist to cross-sell your products and services.
Get in touch with us today for reliable, efficient, and cost-effective offshore remote IT support services.
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Remote technical support is support (usually IT-related) that is provided from a remote location by experts.
Remote support software is software that allows remote technicians to get access to a particular computer or device that is present in a remote location.