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Is your company's rebate process a source of concern for you? Are you looking for a solution that can simplify rebate processing and optimize customer participation? If so, outsource rebate processing services to us at Outsource2india (O2I).
O2I is a leading provider of tax refund processing services in India with approximately 21 years of experience providing support solutions for restructuring discount management activities for a variety of global clients. Our expert support team can organize your company's workflows in proper order, systematically collect data, review content, and more. The workflows we create are tailored to your specific needs that focus on data collection and rebate compliance, which can be based on the principles of an explicit rebate package/program.
The rebate, aka special discounts, are the driving force for reducing the amount of cash paid that also helps the sales team in wooing their customers. At O2I, we have an expert team of rebate processing professionals who can help you apply rebate management's best practices and evaluate your company's data to generate reports covering gap areas that need improvement. A few of the many services included in our rebate process are -
We have designed a rebate process to provide the best consultation and support in the industry for your business. We offer end-to-end support from the start of the rebate processing project to completion. This is the flow chart we follow when you decide on outsourcing rebate processing services to us -
Data entry for rebate receipts/bonus voucher
Data collection and summary
Confirm rebate form/ email and rebate agreement
Verification of the rebate process and methods with industry protocols
If the rebate applies, our team will help with the merchandise and can send a record to complete the order
If the discount does not meet the requirements (non-compliant), our team will track the customer and update their reasons for rejection
When you offshore rebate processing services to us, we can provide customized rebate processing services to suit your specific needs. Some of the industries that we cater to include -
We provide our customer follow-up services to many industries and verticals. Here is a break-up of the industries that we offer our services:
Outsource2india is a prominent rebate processing company and has 21 years of experience in providing rebate processing services. The many advantages of outsourcing rebate processing to us include -
We have a pricing strategy that is flexible and based on the call volume, agent expertise, contract terms, project complexity, shift coverage, project duration, geography, location, and more.
We keep all the information assets, including software, systems, tools, people, and other IT systems secure all the times. After being accredited with ISO/IEC 27001:2013 certification, O2I, a leading rebate processing company, has left no stone unturned to manage sensitive company information secret and secure.
Our outsourced rebate processing services experts leverage modern infrastructure facilities, tools, and systems that allow them to deliver the rebate processing services within the stipulated timeframe. Our workstations and delivery centers have FM-200 suppression systems, Telco-grade data cloud center, redundant network connections, etc.
We implemented the Six-sigma approach at the company, which allowed us to continually improve processes and minimize waste. When you choose us to outsource rebate processing services, you will obtain the best consultation and support services to help you reinforce the buyer-seller relationship.
We comply with all the major industry protocols and continually review our processes and personnel to increase the transparency of the business process at each stage rung of the rebate processing services process. We also log 100% of calls and leverage FTP systems to transfer and receive files.
We established an integrated CRM system in our company that allows us to handle customer information, generate leads, pursue the leads, track prospects & project's progress, etc.
We have a large number of rebate processing executives who are experts and fluent in multiple lingos/languages. They are always geared up to reach your customers and communicate with them in their language.
Our team of rebate processing representatives is accessible 24 hours a day, 7 days a week. Regardless of your location and time zone, you can contact them at your convenient time.
At O2I, we have a stringent recruitment process and we only hire qualified and experienced staff to carry out the rebate process. Now, with a total of more than 200 support members, our management team is also not behind. They possess 100+ man-years of industry expertise. So, when you choose us as your collaborative partner for rebate processing, you can expect to receive only the best support services.
We provide a weekly/monthly report on the rebate processing process to allow you to expand your coverage and strengthen your sales and marketing plans. By leveraging the rebate processing report, you can identify gaps and make changes to your processes in a variety of ways.
Our team can scale up the rebate processing services at any time. We have enough resources and possess the necessary infrastructure to spike the deliverables. In this way, you can increase your business and prospects without incurring an additional expense on hiring resource or spending on infrastructure.
O2I provided L1, L2, and L3 support and scaled service level from 30% to 90% for a top motorcycle insurance company in the UK.Read more
Read how O2I's team helped a leading precision equipment manufacturer generate sales leads through a combination of pre-sales certification and B2B lead generation.Read more
The quality of Artwork delivered during the trial period was exceptional and that helped us to decide on our new Outsourced Partner from a couple of quotes from companies across the globe.Director - Operations,
Outsource2india is a prominent provider of rebate processing services in India and abroad with 21 years of experience in meeting the diverse needs of its customers. In addition to our rebate processing services, we offer telemarketing, lead generation, inbound & outbound call center services, and a plethora of other call center services. Our rebate processing support team can streamline and optimize your company's sales and marketing methods.
At O2I, we not only help you with rebate processing but also in building relationships with your customers. Get in touch with us today for an accurate, flexible, scalable, and highly-affordable rebate processing services.
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