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Outbound Call Center Services

Outbound Call Center Services

Boost sales and build your brand with our reliable, professional, and efficient outbound call center solutions

Want to expand your business and increase your revenue? You may want to take a good look at your customer support service strategy. In the age of personalization, it is crucial to keep in close touch with your customers while keeping costs in check. With our efficient outbound call center services, you can now work on building customer loyalty and watch your profits grow!

We are a leading provider of outbound call center services. With two decades of industry experience, we have established ourselves as a premier service provider in the industry. We have catered to numerous global clients from different verticals and domains with 100% client satisfaction. Reach out to us with your specific requirements today!

Outbound Call Center Solutions

We can customize outbound our call center services to specifically meet your business requirements, and craft comprehensive outbound call center solutions. We believe in total transparency and allow our customers to make informed business decisions. Calculate your call center staffing and budget before taking the plunge!

Our outbound call center solutions include the following services -

  • Customer Satisfaction Surveys

    Customer Satisfaction Surveys

    Gain valuable insight into your products and services with our survey services. We connect with your clients and customers to get valuable feedback and analyze their responses to identify trends or recurring issues.

  • Debt Collection Services

    Debt Collection Services

    We offer a wide array of debt collection services, that include customer tracking, data validation, early or late debt collection, and dispute management. Our consolidated services can optimize your business flow by handling customers on the precipice of bad debt.

  • Customer Follow-up Services

    Customer Follow-up Services

    Our expert agents are qualified and experienced in maintaining sales conversations across multiple channels by following up with customers. We answer queries, gather feedback, and provide real-time support to ensure better customer satisfaction.

  • Market Intelligence Services

    Market intelligence services

    We help companies gain insightful business and market information with our consolidated services. We delve deep into marketplace data to estimate the probable market potential and understand the current trends. We can also help the business identify its issues and inefficiencies.

  • Customer Acquisition Services

    Customer Acquisition Services

    We provide comprehensive services for customer acquisition that aligns with the sales and marketing strategy of the business. Our outbound sales call center services, which include lead generation and market research, help businesses expand their brand and acquire new customers.

  • Customer Retention Services

    Customer Retention Services

    We help businesses better their sales by expanding their returning customer base with our wide range of services, which include round-the-clock support and helpdesk solutions. Our customer retention strategies help promote customer loyalty and build the brand’s image.

Our Step-by-step Process For Outbound Contact Center Services

The comprehensive outbound contact center services we offer ensure efficient and effective communication across multiple channels. Our outbound contact professionals adhere to the following process to optimize results -

 

Identification of the market segment for the client’s product or service.

 

Create a call list for lead generation or other outbound processes.

 

Initiate first contact with potential customers and gauge their interest.

 

Pitch the client’s products or services and schedule demo sessions if necessary.

 

Explain the payment process and the contract - and close the deal.

Call Center Software We Use

HubSpot Bitrix24 Talkdesk Five9 Zendesk Dixa salesforce LiveAgent Avaya

Industries We Cater To

AerospaceAerospace
AgricultureAgriculture
AutomotiveAutomotive
Customs BrokerageCustoms Brokerage
DefenseDefense
EnergyEnergy
EducationEducation
EntertainmentEntertainment
FinanceFinance
FoodFood
HealthcareHealthcare
HospitalityHospitality
Information TechnologyInformation Technology
LogisticsLogistics
ManufacturingManufacturing
MultimediaMultimedia
Public SectorPublic Sector
PharmaceuticalPharmaceutical
Retail & eCommerceRetail & e-Commerce
TelecommunicationsTelecommunications
InsuranceInsurance
LegalLegal
Real EstateReal Estate
FTE Calculator

Call Center Staffing Calculator

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shift coverage
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average call count
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service type
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target country
Select target country
shift coverage
Shift Coverage
average call count
Average Call Count Per Week
average handling time
Average Handling Time (Min)
» Check the result below

Outsource2india presents one-of-its-kind and user friendly FREE Online Call Center Staffing Calculator. We have tried to make this calculator, concise, easy-to-use, and informative. It helps you calculate your call center outsourcing cost with least possible inputs. Hope this Call Center Staffing Calculator met your requirements and gave you an efficient experience and result. In case you need more information about our Call Center Staffing Calculator, please refer to our user guideUser Guide

Benefits of Choosing an Outbound Call Center Company Like Us

When you outsource outbound call center services needs to us, you leverage our expertise in the service industry. Choosing our outbound call center services has the following benefits -

  • Round-the-clock Support

    You get a dedicated team of call center agents to work 24/7.

  • Stringent QA

    All calls are monitored and recorded for your reference. The quality of the calls is supervised by our managers. You can review the same on a real-time basis.

  • Trained Staff

    Rigorous training is organized to make sure that our outbound employees are well versed in meeting your goals.

  • World-class Infrastructure

    Our high-quality infrastructure makes sure that the probability of system breakdowns is nearly zero.

  • Low Operational overhead

    You can save up to 60% on operating costs and make a huge difference to your budget.

Additional Services You Can Benefit From

Contact Center Services

We offer comprehensive customer support solutions across multiple channels, including web chats, emails, and social media platforms.

Inbound Call Center Services

Our inbound call center services, available round-the-clock, ensure proper handling of customer calls and provide critical support services.

Telemarketing Services

We offer a wide range of telemarketing services, including inbound customer services, inbound sales, lead generation, and outbound research.

Virtual Assistant Services

With our virtual assistant services, businesses benefit from highly-trained and reliable administrative professionals who can handle multiple tasks with ease.

Call Center Monitoring Support

With our call center monitoring support, businesses can streamline the quality control process of their calls by identifying problems on the floor and resolving them.

Customer Support Services

We offer a wide array of customer support services, including technical assistance, answering queries, and offering support with maintenance or upgrades.

Efficient Enterprises Choose Outbound Call Center Outsourcing

Being a trusted outsourcing hub offering outbound call center services, we have served over 18488 customers globally. Share your outbound call center services needs with us and we are confident that we can meet and surpass your expectations. A typical outbound center agent working for us will be -

  • Proficient in communication, marketing, and sales
  • Well-trained and experienced in outbound contact and call center services
  • A qualified graduate with basic computer knowledge
  • Bound by a Non-Disclosure Agreement to ensure the security of information

Contact us for outbound call center outsourcing services and we will get in touch with you within 24 hours.

Contact Us

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Flatworld Solutions Address

INDIA

Flatworld Solutions Pvt. Ltd.

No.6, Banaswadi Main Road, Dodda Banaswadi, Bangalore - 560 043


#81, Survey No.11, Indraprastha, Gubbi Cross,
Kothanur P.O., Hennur Bagalur Main Road, Bangalore - 560 077


Corporate Court, #15, Infantry Road,
Bangalore - 560 001


Flatworld Mortgage Pvt. Ltd.

No.744, 15th Cross, 24th Main, J P Nagar 6th Phase,
Bangalore - 560 078

USA

Flatworld Solutions

116 Village Blvd, Suite 200, Princeton, NJ 08540


Flatworld Mortgage LLC

116 Village Blvd, Suite 220, Princeton, NJ 08540


135 Camino Dorado, Suite 7, Napa, CA 94588.

PHILIPPINES

Aeon Towers, J.P. Laurel Avenue, Bajada,
Davao 8000


KSS Building, Buhangin Road Cor Olive Street, Davao City 8000

Our Customers

Key Differentiators

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