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Call center outsourcing means that all or part of the sales service portfolio is provided to external teams to reduce overhead, save time, and the likes. Learn how we do this
When the enterprise grows or expands, it must find a better, more cost-effective way to commercialize the business. Thus, as your business thrives, you must spend on services, operations, and more. This requires a pioneering role in collaboration by expanding the organization's capabilities. Getting the right people, systems and tools are critical to growth.
As a businessman, entrepreneur or C-level manager, you do not have to rent or free up any space for new infrastructure in your organization during any process or technology development. You can stay agile through call center outsourcing and focus on your core competencies so that your experts can complete their core tasks. In this way, you can use the workforce as you deem fit. You can also control the burn rate and customize your business processes to international standards.
With the fierce competition, the need for faster time to market, security, and compliance issues, you cannot upset your customers, but expect to enter into less-explored markets. Call center outsourcing can help you at all stages of the project, including initiation, planning, execution, monitoring, control, and completion.
Before you scale the barrier of finding collaborative partner, you must make a checklist of your requirements, including -
Below is an overview of how call center outsourcing works.
At first, we will collaborate with you to understand your business functions and objectives. Your organization's processes and operations will be evaluated by a team of expert consultants and subject matter experts.
We offer custom priced call center outsourcing service models starting at $8/hour to $25/hour, based on the type, size, and complexity of the service.
After finalizing the specific list(s) of business functions for which you need our call center outsourcing services, we will then come in agreement and seal our partnership with a legal contract and assorted SLAs.
At this step, the actual service will start. Based on your organization's set of tools and CRM, we will plan the training process. It will help them acquaint your business functions and operations. Moreover, we will document the process.
After having a ready-to-use template of the service operations and offerings, we will screen potential candidates to work on your call center outsourcing project.
We have a two to four weeks of call center nesting period where the shortlisted candidates get the chance to learn from the experts. They listen to the live calls taken by the call center agents. Here, they get ample opportunities to apply their learnings.
After the candidates are done with the nesting, we assess their growth. Also, they take mock-calls, which are coached and closely monitored.
We have a well-curated training process, which is provided by experts. New agents are groomed across all areas of call center outsourcing operations, including training on corporate culture, products, customer engagement, and more.
Our onboarding programs help the candidates with 360-degree knowledge of all the call center outsourcing traits. They are assigned a peer mentor and get projects according to their expertise.
At O2I, we are flexible with our onboarding processes and often ask the clients to conduct their own set of interviews or discussions to screen their choice of candidates.
Once, the candidates are on board and ready to work, we start the project.
We have a standard scoring system to evaluate the performance of the agents. In order to evaluate the agents, we test them on several parameters, including, English proficiency-level, call response time, clear communication, resolution time, etc.
We deploy specific methodologies and approach to streamline the call center outsourcing operations so that it becomes a profit-making addendum. At each stage of the collaboration, we review the progress with our client. It helps us work out the gaps that affect the project.
By outsourcing customer service, you can save resources, money and reduce stress. It generally means farming out some or all the customer service portfolio to an overseas team to cut overheads, save time, etc. Providing superior customer service is a key factor in the success of any business. Efficient, fast and more compliant customer service ensures a satisfying customer base. Outsource2india is a leading customer service provider with 20 years of experience in providing efficient customer service for your business' relationship management.
Scalability and flexibility
Average time to answer a call is shorter
Cost-competitive advantage
Shorten time to market
Time zone advantage
Access to the ready-made framework
Easy to monitor
Time-saving
Better control
Control over the burn rate
Availability of on-demand workforce
Outsource2india's modest pricing models are based on contract terms, required agent capabilities, project complexity, call volume, etc. The charge for training, custom reporting, and setup are free. Here is a quick overview of the prices for a few of our leading services -
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Here is a list of services offered by us -
Outsource2india is among the most revered call center outsourcing services provider with 20 years of service expertise and over a thousand international clients. We have established good relationships with our global partners. By working with us, you can quickly and proactively strengthen your call center activities and exploit the untapped market.
Our call center outsourcing services can be customized to the size and scope of your business function. We can identify vulnerabilities in your organization's existing workflows and propose better ways to understand the effectiveness of call center outsourcing services. O2I can enhance your reach by continuously addressing the most pressing needs of call center operations. Our approach is to provide the industry's best call center outsourcing solutions through our time-tested process and expertise.
To know more about our call center outsourcing services, get in touch with us.
Decide in 24 hours whether outsourcing will work for you.
Have specific requirements? Email us at: callcenter.info@outsource2india.com
Hire Talented & Friendly Agents for your Call Center
Read more
Key Differentiators
Case StudiesAvail best-in-class services at affordable rates
Decide in 24 hours whether outsourcing will work for you.
Have specific requirements? Email us at: callcenter.info@outsource2india.com
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