While global CEOs had equipped themselves for force majeure calamities as well as natural disasters and were ready with their business continuity plans, no one was ever prepared for a COVID-19 situation that could lockdown 150 countries at once and not allow the workforce to reach their offices! The future business contingency plans will, therefore, focus on working from home.
Our teams are holding fort and working from the safety of their home, ready to help customers as always! Read more
A knowledge base of frequently asked questions and answers will be created in collaboration with our customer's needs and requirements.
The knowledge base is continually updated and improved, based on our agents' interactions with customers.
Realizing that there are few quick fix solutions, our agents are thoroughly trained and familiarized with the client's processes, products and services.
Once received, an email is scanned and routed to one of our well-trained, agents, who will provide clear, consistent & complete answers to increase customer satisfaction & reduce follow-ups.
The use of a database that holds standard responses to frequently asked questions ensures that the agents have access to quick and standardized responses.
The online knowledge base can also be used to provide immediate, personalized responses to customer queries.
Real-time email answering services
Prompt and Personalized email responses to every customer on a 24/7 basis
Benefit from satisfied customers & repeat business
We believe in total transparency, and allow our customers to make informed business decisions. Calculate your call center staffing and budget before taking the plunge!
Email is a primary means of data transmission & customer relationship management, therefore, many companies outsource eCRM needs & email support services.
Low cost, non-intrusive and anytime, anywhere access are some of the advantages of email-based communication.
An efficient email response service is crucial to any company's brand building and growth.