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Customer Acquisition Services

Customer Acquisition Services

It is no secret that increasing your existing customer base is the fastest way to achieve your short-term goals and grow your business. It costs 5 times as much to attract a new customer than to keep an existing one, and therefore modern businesses need to look at alternative ways to attract new customers. Only around 40% of the companies in the US have equal focus on both customer retention and customer acquisition, while the rest are unsure about how to leverage customer satisfaction numbers for better business growth. Acquiring new customers to expand your current market share is an uphill task that requires efficient sales personnel and a well-planned infrastructure. Add to that the fact that today's disruptive technologies are making it more difficult to reach out to new customers who bar such calls using call blocking apps and your hands will be full with trying to handle such complications.

At Outsource2india we help provide your company with cutting-edge customer acquisition services which integrate omnichannel marketing strategies helping you identify the exact opportunities to leverage for better business growth. With our help, you can build data-driven customer-centric business processes while making more informed decisions. Whether you have a startup which just started onboarding new customers, or have an established business looking to attract a new audience, our telesales services can help you all this and more in a very short time period.

Our Telesales, Customer Acquisition and Retention Services

When it comes to outsourcing customer acquisition services, there is no need to waste time trying random tactics which only eat up more of your time and money. With our help, you can focus on developing your product while leaving the lead generation and customer acquisition solutions to our expert telesales team. Our team of telecallers is armed with in-depth information about your product and service catalog and have access to the latest digital tools and interactive CRM systems to increase overall efficiency.

Our services include:

  • Customized Inbound and Outbound Telesales Services - Our team will make custom outbound calls and also take incoming calls regarding your business efforts. Our state-of-the art CRM system will help you keep on top of every potential customer and their individual queries as and when they come.
  • Lead generation - Our lead generation services can result in more definitive appointments for your sales team. We create a focused message, research your target market, and ensure your value proposition is clearly defined when approaching new customers.
  • Online Market Research - Our telesales team is extremely capable of handling various market research techniques in order to help you customize your offerings as per consumer demands. We can take care of customer opinion surveys, customer satisfaction surveys, seminar evaluation surveys, employee surveys, mystery shopping and blind surveys, etc.
  • Multi-media Campaigns - A successful telesales campaign requires a well put-together plan combined with efficient execution. Our telesales team help to reach out to your customers directly and run only during the campaign timeline for maximum effectiveness within a short time period.
  • Customer Retention Services - If you are bleeding customers or are facing increasing competition from young, upstart companies, our customer care & customer retention services can help. Our expert team of telecallers can help you retain customers by implementing a last-step retention strategy on-time and before the customer or client is lost forever.
  • Search Engine Marketing - With more than 90% of the people looking on the internet to change their service provider, our effective SEM strategies can help you target a wide demographic of customers within a short time frame.
  • Cross-sell and Up-sell programs - Cross-selling and Up-selling programs are 5 times cheaper to conduct as compared to new custom acquisition, while helping you provide better customer service and gain better profits.

Apart from the above, we also provide the following customer acquisition support services:

  • Product Information Requests
  • Project Detection & Qualification
  • Appointment scheduling
  • B2B & B2C Telesales
  • Database creation and update
  • Appointment Scheduling
  • Workflow Management
  • Email Confirmation and Follow-Up
  • Fulfillment and Payment Processing
  • Personal Contact Programs

Call Center Software We Use

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How Can O2I's Telesales Services Help Global Businesses Acquire Customers?

Backed by our experience in working with industry leaders and startups around the world to develop their customer acquisition and retention strategy, we give you the ability to scale your sales and marketing teams by powering multiple prospective processes in-house. This includes voice, email, web, and social media channels. Our 4-step process includes the following steps:

  1. Create the Right Database

    We work with our clients to identify the best possible list of prospective clients or customers based on data analytics and past history. Based upon your requirements we can create a database consisting of strictly local people, or a global list so that you can target multiple different countries where your operations are based out of.

  2. Employ Omnichannel Approach

    Once we have the list ready, we reach out to those prospects not only through telecalls, but, as per your requirement, we employ multiple channels such as email, social media, etc. to contact prospective customers

  3. Lead Nurturing through Marketing Automation

    Getting leads is not enough, as not all of them are created equal. Based upon their nature or requirements, so leads might be easy to secure while others might take a long time. Our professionals nurture your leads and ensure minimal leads are lost, and our marketing automation techniques allow you to focus on important tasks while allowing the automated process help you out

  4. Powerful CRM Pipeline

    Our CRM and marketing tool is a high-tech, industrially-recognized software which allows you a birds-eye view of all that is going on in your customer acquisition process. Through this CRM, we can manage your leads, directly collaborate with your sales team, monitor campaigns, nurture clients and business relationships, etc.

We serve companies belonging to diverse industries such as:

  • Online and Retail Consumer Catalog Companies
  • B2B Suppliers and Vendors
  • Online Retailers
  • Resellers of Consumer and Business Products
  • Nonprofit and Fund-raising Organizations
  • Business Publishers
  • Advertising Agencies
  • Multinational Companies

Our Call Center Portfolio

Benefits of Choosing Our Telesales and Customer Acquisition Services

At O2I, we believe that customer acquisition processes should continue throughout the lifetime of your customer as long as he is with your company. Our strategies for customer acquisition also involves strategies for retention ensuring your customer relationships and communication channels are always open.

  • Effective Sales Strategy - We use in-depth analytics which allows us to understand the behavior patterns of your customers and develop a sales strategy which is corroborated by strong data principles
  • Experienced Telesales Consultants - Our team of professionals have enough experience to understand your organizational framework and requirements, and help to sell your products and services to customers efficiently
  • Expert Customer Service - With our experience in the field of telesales outsourcing, we can effectively plan and design a result-oriented customer acquisition strategy that can help push your business to greater heights
  • Domain Expertise - With an experience of more than 15 years in the field of call center services, we have the expertise and the required connections to help propel your efforts to the next level

8 Reasons Why You Should Choose Customer Acquisition Support Services from Outsource2india

At O2I, we are committed to serving our clients with the utmost dedication. By connecting our acquisition strategy with your sales and marketing plans, we ensure that at every step of the way you can track customer growth and devise an effective retention policy. Some of the reasons why you should outsource customer acquisition to us include:

  1. We invest, recruit and train the right kind of people as it is the key factor for high productivity, quality and successful customer interactions
  2. Specialized sales training is conducted for all executives so as to periodically ensure efficiency and accuracy in handling all customer queries and orders
  3. We conduct follow-up actions based on the results and evaluate the performances and effectiveness of every marketing campaign routinely for maximum impact
  4. Our cost-effective methods help reduce operational costs for your company
  5. Performance indicators and quality standards are maintained throughout the entire customer acquisition strategy
  6. State-of-the-art technology and back-up systems to ensure constant customer contact
  7. Accent training is given to all our operators before they start working on a project
  8. The objectives and deadlines of our customers are always met and guaranteed to super-size your sales figures

Outsource Telesales and Customer Acquisition Services to Grow Your Business

Outsource2india's call center services have allowed global multinational companies reach out to new customers and secure the best customer acquisition solutions in India. Our contact centers work 24/7/365 from multiple locations ensuring you never have to worry about time zone differences.

Whether you are looking for customized acquisition solutions or want to implement your own strategy with the help of an expert team of professionals, our cost-effective solutions can help you answer each and every business requirement.

Contact us right away for a quote and outsource customer acquisition services now!

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