While global CEOs had equipped themselves for force majeure calamities as well as natural disasters and were ready with their business continuity plans, no one was ever prepared for a COVID-19 situation that could lockdown 150 countries at once and not allow the workforce to reach their offices! The future business contingency plans will, therefore, focus on working from home.
Our teams are holding fort and working from the safety of their home, ready to help customers as always! Read more
Our client is a reputed vacation rental company that offered high-end luxury home rentals to prospective clients.
The client approached us in need of savvy data researchers who could be swiftly trained on their platform to identify and collect homeowner contacts.
The client was under a time constraint and requested speedier research and aggregation of homeowner contacts with cold calling response. We were required to expedite the process to ensure 100% client satisfaction.
The agents were chosen by assessing their cultural fit with the client's company. The qualification of the agent was thoroughly evaluated before shortlisting and the process was completed in just 5 days. The deliverables were fully met within the first week.
We assessed the client's challenges and formulated a strategy that was simple and efficient. The client was convinced with our approach and signaled us to process with the service. The method followed by us were as follows -
We collected the client's requirement and took note of the possible challenges in the project
The project was planned by navigating though the challenges without adding to their overhead expense and effort
Initially, we dispatched cold emails to recipients whose email addresses were verified. This lowered the bounce rate and increased the click-through. The responsive recipients were segmented in a database
We shared the contact details of the prospective customers with our client and they were glad about our service level and quality of service
The successful outcome of the project prompted the client to express their satisfaction. The client also assured to scale up their requirement in the months ahead.
Outsource2india is an ISO 9001:2015 certified company with 21 years of experience in call center services. We have served over 30000 clients globally and have a steady stream of requirements from returning clients simply because we are the best. Our professionals are savvy agents who are trained in advanced call center tools and technologies. We handle client challenges with perseverance and attention to detail.
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