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Outsource2india Provided Outbound Calling Services to a UAE-based Design Solution Provider

Case Study on Outbound Calling Services Provided to UAE-based Client

The Client

The client is based in the UAE and is a provider of space and design solutions for exhibitors. They design spaces and stands and provide branding solutions for exhibitors. Most of their clients are from Europe.

Client's Requirement

The client wanted to hire the services of experienced outbound callers who could speak professionally and gauge the interest of the client's prospects.

Client's Challenges

The client wanted the team to begin training ASAP since they were fast approaching an important deadline. During the hiring process, knowledge transfer documents and the relevant scripts were created. Since this campaign was a strict B2B calling process, it required some amount of time to be allotted to performing mock-up calls and training the outbound callers. The client also specified that successful calls would only be those that resulted in the prospect asking for details/specifications of the space.

O2I's Solution

Our recruitment and project management teams were able to hire a team of experienced outbound callers that had experience dialing for European campaigns. Training was provided within a short period and the team went live much sooner than expected.

Results

The client was very pleased with the performance of the team and with the results. The client was able to reach out to prospects more efficiently and achieved an increase in quality leads being passed on to its account managers. The client also achieved significant cost-savings by saving on operational costs.

Outsource Outbound Calling Services to Outsource2india

Outsource2india is a top provider of outbound call center services as well as a full spectrum of other call center services. Our agents are provided with comprehensive training and are qualified, courteous, professional, and reliable. Our call center teams are abreast of all the latest best-practices and new developments in the call center industry and leverage this knowledge to provide cutting-edge services. Our team also uses the latest and best call center tools and technologies to provide high-quality services.

If you are looking for outbound calling services or any other call center services, get in touch with us today!

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