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Outsource2india Provided Outbound Calling for an Educational Company

Case Study on Outbound Calling for an Educational Firm

The Client

The client is based in Singapore and is one of the best educational firms providing services across the globe. They specialize in providing quality K-8 learning to clients and educational institutions across the globe. They aim to transform the global education system by providing new methodologies in teaching.

Client Requirement

The client was in search of an experienced and reliable outbound calling service provider who could enable them to conduct a survey among various schools in India. They were looking for a service provider who could train and hire a team of outbound callers and start off the project within a quick time.

The Challenges

Our call center team at Outsource2india had to face a few challenges during the implementation of the client's requirements. They are listed here -

  1. It was a huge challenge for our team to identify and recruit the right talent for the project who would be able to gather information from schools in India.
  2. The client wanted us to start off the survey project as quickly as possible as they were already behind schedule.
  3. We had to create a script for the outbound calling project as the client didn't have one already.

The Solution

With the help of our expert talent acquisition team, we were able to hire the best resources for the outbound calling project within a quick time. The client provided the hired call center agents with the required on-the-job training and answered all their queries regarding the project and how to approach the calls in the most professional manner.

The call center agents have been pretty consistent with the performance and have yielded great survey results for the client within a quick time.

The Results

The client was highly impressed by the quality of the outbound calling survey project. After seeing the results from the trial period, the client signed a month on month contract with us and continued the project with a doubled headcount. They were not impressed by the quality of the survey information delivered by us but also the low cost of the overall campaign.

Outsource Outbound Calling Services to Outsource2india

Outsource2india has been a leading provider of outbound calling services and a series of other call center services to clients around the globe. We leverage the best and the latest call center tools and technologies while delivering top-quality services to our clients. We have some of the most qualified and experienced call center agents on board who can cater to any of the client's requirements with ease.

Are you looking for a reliable and cost-effective outbound calling service provider? Then, get in touch with us today!

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