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Outsource2india Provided Outbound and Inbound Calling to a Top Software Provider

Case Study on Outbound and Inbound Calling to a Top Software Provider

The Client

The client is based in the USA and is a leading provider of restaurant management software to small, medium, and large restaurants throughout the country.

Client Requirement

The client approached us with a requirement to handle their Contact Center operations. They wanted us to provide both inbound answering support and outbound tele-calling for lead generation.

The Challenges

The project faced several challenges -

  1. The client required that the project kick-off very quickly.
  2. The client wanted the team to set up qualified leads.
  3. The client wanted the team to confirm quick appointments and address all customer queries.
  4. The client wanted the support team to book new orders if the customers asked for it.
  5. The client wanted the team to generate 18-20 leads per day.

Our Solution

Our operations team together with a lot of support from the client lined up 10 resources within 7 days, surpassing all the client's expectations. Training was also provided to the resources within this time frame.

The Results

The client wanted the team to generate 18-20 leads per day. However, after two months of operations, our team now generates 25+ leads per caller per day. The team has also been booking new orders, addressing all customer queries, and confirming appointments.

The client initially signed up for 5 resources for the pilot project. However, even before the pilot project commenced, the client was so confident in our capability that they signed on for the project to begin with 10 candidates. The team's performance is now surpassing all the client's expectations.

Outsource Inbound and Outbound Calling Services to Outsouce2india, the Call Center Professionals

Outsource2india is ISO 9001:2015-certified and has of experience with providing high-quality call center services. We have successfully served more than 30,000 clients from all over the world and have a steady stream of returning clients who keep coming back for more because of the quality of our services. Our contact center agents have experience in advanced call center tools and technologies and can handle your requirements with ease.

Contact us now for your inbound or outbound requirement and we will customize a high-quality solution just for you.

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