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Outsource2india Provided Inbound Customer Services to a Cartoon Illustrator

Case Study on Inbound Customer Service for a Cartoon Illustrator

The Client

The client is a well-known cartoon illustrator that converts real human pictures into yellow cartoons, inspired by the Simpsons cartoon show. The client allows users to choose the background of their choice and the picture style after which they illustrate the character based on the needs.

Client Requirement

The client was looking for a professional and cost-effective inbound customer service provider who could also help them with accurate order processing services. They have been our client for creative services for a long time and were looking to collaborate with us again for inbound customer services.

The Challenges

Our call center team at Outsource2india had to face a few challenges during the execution of the project. The major challenges are listed here -

  1. The client was already behind schedule and wanted us to hire, train, and start off the project within a quick time.
  2. Our team had to hire some of the most qualified and experienced agents who could multitask. They were looking for agents who could not only help them with their =enquiries but also aid in order processing.

The Solution

We began the project by starting the hiring process. We were able to hire and train some of the best agents who had great communication skills and would understand the client's requirements perfectly.

The client provided the agents with the required training materials and helped in clearing all the queries raised by our call center agents. Ever since the project has started, the call center agents have been performing over expectations and have not faced any major hurdles during the execution.

The Results

The client has been extremely delighted by the way the project has progressed. The client had initially started with 5 call center agents and has now increased the time size to 12 agents after observing the results of the campaign. The client was not only impressed by the quality of services our agents provided but also the cost-effectiveness of the entire project.

Outsource Inbound Customer Service to Outsource2india

Outsource2india has been a leading provider of inbound customer service and a series of other call center services to clients around the globe. We have some of the most qualified and experienced call center agents who can deliver the best quality services within a quick time. We leverage the best and the latest call center tools and technologies while delivering top-quality services to clients.

Are you looking for a reliable and cost-effective inbound customer service provider? Then, get in touch with us today!

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