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Outsource2india Provided an Indian Medtech Company with Chat Support Services

Case Study on Chat Support Services to an Indian Medtech Company

The Client

The client is a leading Medtech company based in India. Their healthcare platform helps connect millions of patients to several hundred thousand healthcare providers from across the world. They are committed to helping patients make the best medical decisions.

Client's Requirement

The client was facing a huge difficulty in managing the exponential increase in chat volumes caused by the Covid-19 pandemic. They wanted to outsource chat support to an experienced third-party provider that could provide them with professional chat support agents who could deliver good customer satisfaction performance. So they chose to outsource the requirement to us.

Business Challenges

The main challenge was being able to recruit a large number of agents and delegating roles and responsibilities within a short time.

O2I's Solution

We worked diligently to shortlist and hire over 100 customer support executives who were motivated to quickly grasp the requirements within 10 working days. The agents delivered high-quality work with consistency within just a week of starting the project.

Results

The client was very pleased with the team's performance. Given the high CSAT score, they increased the size of the team and have changed the contract to an ongoing arrangement.

Outsource Chat Support Services to Outsource2india

Outsource2india provides highly professional and reliable chat support services as well as a full spectrum of other customer support and call center services to a diverse and global clientele. Our ISO 9001:2013-certification and 22 years of experience in providing exceptional call center services have provided us with the unique ability to provide highly customized services that make a difference to our client's operations. Our team is thoroughly motivated and primed to begin delivering results right from the start.

If you are looking for professional, and affordable chat support services, get in touch with us today.

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