The client is a reputed, family-owned business with multiple car wash outlets in the USA. They have been in the industry for 50+ years, and they still strive constantly to improve their customer service and build a great workplace culture. The client decided to leverage CCTV surveillance to monitor and analyze employee interactions with potential and existing customers.
They approached Outsource2india for CCTV surveillance and monitoring services for car wash centers across time zones. The client wanted to supervise their employees and analyze the existing customer service approach. The CCTV footage would then be used for employee training and development.
Establishing smooth coordination across different time zones was a major challenge. Also, apart from providing CCTV surveillance, we had to find a dedicated resource to monitor the footage and create a comprehensive monitoring system with centralized access. The client was relying heavily on us, so we were under pressure to deliver impeccable services within stipulated deadlines.
Our first move was to hire an experienced local resource adept in CCTV monitoring, within 4 business days. Our candidate could sync their services with the client's needs in no time and began delivering immediately, as per the specified SLA requirements. Next, we created a dashboard by collaborating the feed from multiple CCTV cameras using advanced tools and software.
Our detailed reports, easy-to-access dashboard, and prompt services exceeded client expectations. Using the real-time video surveillance feed, we generated reports on the timestamps, cameras used, and other crucial information. Our technology-integrated central management system made it easy for the clients to gather the necessary data to develop a new and improved training curriculum for the employees. Impressed with our services, the client converted this short-term project into an ongoing engagement.
With 23 years of industry experience, Outsource2india offers highly customized CCTV surveillance services to global clients. Our advanced CCTV monitoring tools and software provide clients with round-the-clock monitoring solutions. Be it video monitoring or CCTV surveillance documentation, our experienced CCTV operators can monitor feeds from your CCTV recordings and assist you with professional and glitch-free services.
Reach out to our CCTV surveillance experts and request a free quote today!
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