In the midst of the Covid pandemic affecting the whole world, Flatworld team has rallied around minimizing service disruptions for our customers, while ensuring the safety and security of our employees and the community.
We have over 3500+ team members working remote, all managed within a week. Read more
The client is based in Europe and has gyms in Geneva, Lausanne, Fribourg, and Zurich.
The client wanted us to monitor the activities at their gyms and see whether the gym members were following social distancing norms and gym instructions. If they weren't doing so, they wanted an agent to sound an alarm.
Since the client was doing this for the first time, they were not quite sure about the result and data security issues. One of our challenges was to provide the services at the desired timings due to time zone differences. Another challenge we faced was that the alarm was not configured according to the language specifications. Hiring the right agents within the time frame was the biggest challenge we faced.
We sourced the right agents for the job and assigned a dedicated team for the project. Since the client was quite skeptical about the price, we had to assure him that the agents would provide high-quality services at the price chosen. On-the-job training was provided by the client and they also answered all the questions our agents had. The agents have since day one been performing consistently high and are very diligent about completing all the tasks.
The client is very happy with the results of the team and has converted our engagement into an ongoing one. The client has also provided us with a good reference letter.
Outsource2india is a top CCTV monitoring service provider and also provides a full spectrum of other contact center services. Our agents are provided with comprehensive and in-depth training before they are assigned to projects to ensure that they perform at consistently high levels right from day one. Our agents are trained on all the CCTV technologies and are also selected by choosing those with good concentration and attention to detail.
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