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Learn how O2I’ inbound call center staff supported the customer's back-end team by coordinating with the patients in real time.
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Find out how O2I helped a reputable Singapore finance company by generating a large number of high-value leads through telemarketing lead generation services.
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Read the case study to find out how O2I met the client’s exact needs of streamlining their internal ticketing & email support process.
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Read a case study to learn how Outsource2india provided Level 1 & Level 2 support to a motorcycle insurance company based out of UK. We helped the client to improve the quality of their customer service by scaling the service level from a mere 30% to 90% in a short time.
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A U.S. based IT company had launched an IT product, targeted at mid-sized companies in the U.S. market. Being a new product, the customer wanted to create awareness about it. We pitched in with our B2B outbound call center services and helped the company create awareness as well as generate leads for the new product.
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We helped a leading a manufacturer of precision equipments generate leads through a combination of services such as pre-sales qualification and B2B sales lead generation.
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A renowned company, which specializes in providing a host of IT applications and add-ins, used the services of our inbound technical helpdesk. Our call center agents succeeded in resolving all the technical queries that were received.
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Our outbound telemarketing services helped a leading retail giant create awareness among its customers about the festive offers at its retail outlets. All the customers of the company were contacted successfully, within a short turnaround time.
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Our CATI (computer-assisted telephone interviewing) services helped a company (a worldwide leader in providing internet media and market research solutions) conduct 500 surveys within a very short turnaround time. Our customer benefited from 30% cost savings and increased productivity.
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A leading US-based network security information management product company was looking for 24x7 product support services. We helped this company reduce costs significantly by setting up support operations such as voice support, chat support and e-mail support. Our services resulted in improved customer satisfaction and reduction in operating costs.
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A company (a leader in market research solutions) availed our CATI services to conduct 500 surveys of parents and children (aged between 6 and 17 years) across all the Australian states and develop a B2C database. We met the customer's requirements within a quick turnaround time of 4 weeks, ensuring that the project was completed within the estimated budget.
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A leading general insurer in the UK wanted to expand the operations of its captive offshore BPO center in India. Through our business continuity services, our customer benefited from seamless expansion, increased efficiency and 99.99% reliability. The company also benefited from our consistent, high levels of quality and efficiency.
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A leading health insurance provider in the state of North Carolina wanted to distinguish its offerings among a large number of products / services available in the market. For this, we used a survey methodology that involved a blind phone survey, where no specific mention of our customer was made. The CATI team at Outsource2india completed the project 1 week ahead of the deadline with an accuracy level of more than 99%.
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Outsource2india successfully addressed the customer support woes of a leading pharmaceutical company. Our customer faced problems in the areas of response time and missed significant sale opportunities. With our efficient customer support services, we significantly increased the levels of efficiency and customer satisfaction for our client. We were also able to reduce costs by upto 40%.
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A leading IT services company required extensive hand-holding on BPO platform management. They wanted an IT support team specific to BPO platforms and also wanted to improve their support turnaround time. We provided a dedicated team of IT support staff that had expertise in Oracle DBA, BPO platforms and operating systems. Our services resulted in a significant increase in productivity.
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A renowned Healthcare BPO company, based in UAE wanted to improve their BPO process, maximize their customer satisfaction level and increase their CSAT from a low rate of 47%. At Outsource2india, we refurbished the customer's entire BPO process by changing the support time span, adding a team of local BPO agents, implementing high-end infrastructure and offering several value added services. Within a period of 2 months, we increased the CSAT to over 85% and also shortened the turnaround time by a drastic 24%.
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Our Customer, based in the UK wished to boost their product sales and increase their customer base. After conducting an in-depth analysis of the customer's requirements, we helped the customer find and expand their business by using the right pitch in targeting the Restaurant industry. Our outbound calling services included product awareness and product sales, which enabled our customer to benefit from a steady sales cycle.
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Our customer, a renowned printer services company was facing a high call abandonment rate of 40%. We set up a special team who had expertise in handling BPO processes. Through 24/7 voice, email and internet support, along with the use of 90 channels, no customer was left waiting for more than 3 minutes. We successfully reduced the call abandonment rate to 8% and increased the customer satisfaction level to an unbelievable 93%.
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A leading scouting company which specialized in scheduling thousands of profiles for multiple events outsourced their requirements to us. We helped in designing an efficient BPO platform which allowed them to achieve significantly higher Turnaround Reach Times and Customer Response Times.
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Read this case study to find out how we provided exceptional CCTV monitoring services to a multinational restaurant chain, enabling them to cut costs while ensuring better security for all their restaurant premises.
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Have specific requirements? Email us at: callcenter.info@outsource2india.com
Hire Talented & Friendly Agents for your Call Center
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Key Differentiators
Case StudiesValue-added services with no compromise on quality
