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Call Center Consulting Services

Call Center Consulting Services

Revitalize your call center operations to monitor call quality, assess financial whereabouts, manage your workforce, and develop a business roadmap

Are you searching for comprehensive call center solutions that can cover all the call center operations in your organization, including support quality monitoring, recruitment, hiring, workforce management, and onboarding? Do you want to grow your organization with 100% control over its all call center activities? If yes, then outsource call center consulting services to us and allow us to improve your facility's customer and sales operation through our expert call center services.

We are among the leading call center consulting services providers globally. With 23 years of experience in providing call center business consulting solutions, we have helped several global companies create practical action plans for their call centers and revamped their call center initiatives. Our services include corporate business assessments, customer profile assessments, business roadmap development, technical assessment, and custom consulting.

Comprehensive Solutions By Premier Call Center Service Providers

We are an expert call center consulting company that can provide real-time solutions and have an extensive team of project managers, senior consultants, and subject matter experts. They can help revive and improve customer engagement and expand your business. Through our services, you can avail of the call center consulting services mentioned below -

  • Cloud Contact Center Services

    Cloud Contact Center Services

    We leverage cloud-based technologies to create solutions that streamline multi-channel customer support. Our services, which include calls, chats, social media, and email, can optimize the processing and resolution of customer queries, complaints, and feedback.

  • Contact Center Modernization Services

    Contact Center Modernization Services

    We help enterprises optimize their customer experience, productivity, and scalability with our custom services. With our modernization services for contact centers, you can expedite resolution speed, reduce resolution times, and improve first contact resolution rates.

  • Contact Center Transformation Services

    Contact Center Transformation Services

    Our contact center transformation and support services include cutting-edge cloud-based solutions that streamline and future-proof the contact center operations of our clients. We optimize processes, tools, and agent participation in order to deliver superior customer support services.

  • Business Continuity Planning Services

    Business Continuity Planning Services

    We craft custom business continuity plans for enterprises across multiple industries, to ensure that their functioning remains seamless even during unforeseen disruptions. Our comprehensive business continuity plans have contingencies for enterprise assets, functions, resources, and the core decision makers.

  • Business Process as a Service (BPaaS)

    Business Process as a Service (BPaaS)

    We help businesses migrate their essential IT functions to the cloud with our comprehensive BPaaS. To implement IT-reliant business processes, we consolidate business process outsourcing and cloud computing technology to create custom enterprise-grade solutions.

Our Call Center Consulting Process Flow

We are among the rare call center service providers that offer insightful consultations on improving agent activity, methods to align the organization according to the business, and faster SLA management techniques. Our call center solutions deliver the best of tools, systems, and processes to improve your brand value. Our process flow to deliver the best possible service is as follows -

 

01. Requirement Analysis

Our comprehensive analysis of your business includes the assessment of your current business process and an evaluation of the call-flow fluctuation

 

02. Strategy Development

We plan a 360-degree development roadmap that will help you strategize all the call center processes, metrics, and agents in your everyday call center process

 

03. Strategy Execution

We help you implement tools, technologies, and systems at your facility. If you want to develop technical, functional, or support processes in your company - we can help you achieve that

 

04. Extensive Training

When the planning and implementation of the tools, systems, and process changes are done - we assist in the development of the training modules at your call center facility

 

05. Additional Support

We offer 24/7 support for queries, where our highly trained team provides consolidated support across multiple channels

Call Center Software We Use

HubSpot Bitrix24 Talkdesk Five9 Zendesk Dixa salesforce LiveAgent Avaya

Industries We Cater To

We can design custom call center consultation services to suit the niche requirements of each and every industry/vertical. It includes -

AerospaceAerospace
AgricultureAgriculture
AutomotiveAutomotive
Customs BrokerageCustoms Brokerage
DefenseDefense
EnergyEnergy
EducationEducation
EntertainmentEntertainment
FinanceFinance
FoodFood
HealthcareHealthcare
HospitalityHospitality
Information TechnologyInformation Technology
LogisticsLogistics
ManufacturingManufacturing
MultimediaMultimedia
Public SectorPublic Sector
PharmaceuticalPharmaceutical
Retail & eCommerceRetail & e-Commerce
TelecommunicationsTelecommunications
InsuranceInsurance
LegalLegal
Real EstateReal Estate

Why We Are The Preferred Call Center Consulting Company

We are in the call center services domain for the past 13 years. Through our services, we have improved the call center operations of several companies. Some of the advantages of outsourcing call center consulting services to us include -

  • Flexible Pricing Options

    When your budget is fixed and needs to establish a rock-solid framework for your organization, then you can offshore call center services to us. Our business model is dependent upon several factors, including several hours of consultation, and call volumes.

  • 100% Information Security

    We have achieved ISO 27001:2013 certification, which shows our strong commitment to protecting your business data at all costs.

  • State-of-the-art Infrastructure

    Our call center consultants and & contact center executives have access to ultramodern infrastructure, systems, and technologies that help them achieve the business objectives within the allocated time.

  • High Quality

    By outsourcing call center services¸ you will get the best consultations that will help you revamp your organization. Thus, you will have a systematic process. Technologies, and infrastructure to obtain high-quality prospects.

  • Multilingual Language Support

    We have a gamut of multilingual call center consultants who can sympathize with the prospects' needs by conversing with them in their language. Our consultants can converse in German, French, Spanish, Mandarin, Cantonese, Russian, and other European languages.

  • Bilingual Language Assistance

    We have a plethora of bilingual executives who can assist your market initiatives by reaching out to a wider audience and communicating with them in their native language. They can also switch between some languages, which increased the probability of reaching more prospects.

  • 24/7 Availability

    Our team of call center representatives is available 24 hours a day/7 day a week. Thus, they can provide instant support. You can call them at your convenient time, irrespective of the time-zone difference.

  • Experienced Team of Call Center Agents

    We have a stringent hiring policy and process in our company and we hire only the best consultants. We have more than 50 consultants & around 500 call center support representatives, and our total management experience has crossed 100+ man-years. So, when you outsource call center services to us, you will be confident in growing your business.

  • Ease of scalability

    We have the necessary amount of resources to scale up the services when you need to raise the demand. As call center service providers, we can expand your business, help grow your brand value with no additional expenditure on hiring new resources and setting up new infrastructure.

Other Call Center Solutions

Contact Center Services

We offer consolidated customer support, sales support, and inbound/outbound services across multiple channels and platforms.

Inbound Call Center Services

Our expert agents help streamline the support processes of businesses by handling customer calls, answering queries, and providing technical support.

Outbound Call Center Services

We help enterprises with customer acquisition, sales, marketing, and every other outbound call service they require for growing their business.

Customer Support Services

Our agents will answer questions, provide trouble-shooting solutions, and help your customers with the maintenance or upgradation of your product.

Call Center Monitoring Support

To ensure high-quality of calls, we provide quality control services in the form of call center monitoring. We will record and analyze calls to identify and solve any issues.

Lead Generation Services

We offer comprehensive lead generation services for enterprises that include B2B, local, soft leads, and more.

Customer Success Stories

O2I Provided Advanced IT Support to a UK-based Motorcycle Insurance Company

We Provided Advanced IT Support to a UK-based Motorcycle Insurance Company

Read the case study to see how we supported a UK-based motorcycle insurance company with level 1 and level 2 services. Our team helped the client to scale up its service level from 30% to 90%.

Read the Case Study
O2I Provided Inbound Technical Support Help Desk Services to a Leading IT Services Company

We Provided Inbound Technical Support Help Desk Services to a Leading IT Services Company

Learn how a well-known company specializing in a large number of IT applications and plug-ins used our inbound technical service desk services. Our contact center executives were able to resolve all in-depth technical issues.

Read the Case Study

Outsource Call Center Consulting Services to Us

Customer Testimonials

With Outsource2india we found a reliable partner who was quickly able to jump in and handle competently the first level support for our 10000+ users. The integration in our support process worked seamless and to the full satisfaction of all stakeholders.

Project Manager,
Non-profit organization for Healthcare
More Testimonials »

We are a leading provider of call center services that offer a plethora of call center services to global clients. Our call center consultants are well-trained and can leverage the best approach to revive your facility. Our call center business consulting process is planned in such a way that we can chart out the best course of action to boost your company's operations and establish the best technologies and processes. Partner with us to -

  • Optimize your customer support service strategy
  • Streamline support services
  • Incorporate stringent quality control measures for calls

At Outsource2india, we not only support you through call center consultation but also believe in developing a long-lasting relationship. Get in touch with us today for reliable, effective, and affordable call center consulting services.

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Flatworld Solutions Address

INDIA

Flatworld Solutions Pvt. Ltd.

No.6, Banaswadi Main Road, Dodda Banaswadi, Bangalore - 560 043


#81, Survey No.11, Indraprastha, Gubbi Cross,
Kothanur P.O., Hennur Bagalur Main Road, Bangalore - 560 077


Corporate Court, #15, Infantry Road,
Bangalore - 560 001


Flatworld Mortgage Pvt. Ltd.

No.744, 15th Cross, 24th Main, J P Nagar 6th Phase,
Bangalore - 560 078

USA

Flatworld Solutions

116 Village Blvd, Suite 200, Princeton, NJ 08540


Flatworld Mortgage LLC

116 Village Blvd, Suite 220, Princeton, NJ 08540


135 Camino Dorado, Suite 7, Napa, CA 94588.

PHILIPPINES

Aeon Towers, J.P. Laurel Avenue, Bajada,
Davao 8000


KSS Building, Buhangin Road Cor Olive Street, Davao City 8000

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