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OUTSOURCE MEDICAL CALL CENTER SERVICES

Medical Call Center Services

The call center is the backbone of a well-managed service industry. By operating a medical call center, you can keep your healthcare clients, patients, and other business interests closer. But what if you have a tight budget and lack of time? Fret not! By working with medical call center services provider like O2I your needs are always covered. Be it inbound or outbound requirements we have just what you need.

Outsource2india know it best to help you navigate through challenges in customer care services. We offer voice logging solution, IVR, automatic call distribution, call center reporting tools, and other omnichannel support. Our medical answering services will let you create personalized interactions for every client leading to streamlined business growth. Also, you can get access to high-quality reports on KPIs.

Medical Call Center Services We Offer

Staying up-to-date with ever-changing regulations is a demanding task that most healthcare providers are not equipped to handle. This is where we come in. When you outsource medical call center services to O2I, we put in action our proficiency in Medicare Advantage Plans, Medicare Supplements, Prescription Drug Plans, Dental & Vision Plans, Medicaid, and Health Insurance can help you get ahead of the curve without dealing with runaway expense. The array of services we offer as part of medical call center services include the following -

  • Activation Services
  • Lead Generation / Enrolment
  • Patient Information & Insurance Verification
  • Meeting, Seminar and Event Registration and Notification
  • Physician Referral Services
  • Medical Results Outreach
  • Appointment Setting Support
  • Inbound Customer Support
  • Post Care Patient Surveys'
  • Patient Onboarding Support
  • Follow-up After Discharge
  • Post-Discharge Patient Surveys
  • Open Enrolment
  • Staff Recruitment Screening
  • Plan/Benefit Changes
  • Member Retention & Outreach
  • Enrolment and Application Processing
  • 24/7 Medical Assistance Helpline
  • Seminar Registrations and Reservations
  • Inbound Acquisition
  • Dental Claims Assistance
  • Sales of HME and DME
  • Dental Call Answering Service
  • Outbound Welcome Calls
  • Claims Management Support
  • Rate Change Support
  • Outbound Sales
  • Collections Support
  • Home Care Support
  • Healthcare Exchange Navigation
  • Win Backs / Retention
  • Payment Reminder for Healthcare Insurance Exchange (HIX)
  • Billing inquiry
  • Provider & Member Inquiries
  • Product or Service Introductions
  • Registration of Clinical Trials
  • Medicare Plan Enrolment
  • Literature and Information Requests
  • Pharmacy & Prescription Assistance
  • Patient Satisfaction Surveys
  • New Member Acquisition

Our hallmark healthcare call center services also cover areas of medical insurance that include the following -

  1. Insurance Verification

    We provide comprehensive call and email services to address needs of insurance verification. Our specialists will engage insurers to complete pre-authorization and patient eligibility determination checks

  2. Physician Referrals

    You can stay in touch with physicians who orders a test on patients. Get detailed information on participating physicians such as office location, practice hours, specialties, credentials, insurance plans, etc.

  3. Claims Management & Status

    From examination to claims management we take care of everything in-between to ensure a clean claim rate, boost in revenue, and automated claims process

  4. Appointment Scheduling and Reminders

    We streamline your practice with efficient appointment scheduling systems that will reduce the number of instances when patients do not show up

  5. Revenue Recovery and Billing

    One way to avoid expensive write-off is to outsource healthcare call center services. We can assist you to increase revenue by efficiently tracking payments from payers and accurately mapping payments with medical care availed by patients

  6. 24/7 Answering Services

    Be it business hours or after hours we can take care of your client and patient calls to aid callers on a round-the-clock basis

Clients We Serve

Being a top offsite medical call center services provider, we understand what it takes to propel your business the furthest. So, we have customized our services for larger and comprehensive markets that include -

  • Hospitals
  • Clinics
  • Medical insurance providers
  • Pharma companies
  • Medical equipment makers, etc.

Medical Call Center Services Process We Follow

We are professionals who strive hard to provide risk-free results because when you value and trust us it is our responsibility to translate our assurances into measurable results. Our medical call center services are customized according to client's requirement so that you get what you need. O2I's medical call center solution involves the following process -

Automatic Call Distribution (ACD)  

01. Automatic Call Distribution (ACD)

Once your client initiates a call the ACD assigns the call to the operator based on priority and specialization

Level One Support  

02. Level One Support

The call is received by a telephone service representative (TSR). The caller's concerns are documented, and first-level research is conducted to determine the complexity of the need

Problem Research  

03. Problem Research

Our analysts will investigate the problem to understand its complexity. If it is a simple requirement it is handled without intervention of the representatives in the upper level of the hierarchy

Level Two Support  

04. Level Two Support

If the challenge is complex and requires the involvement of knowledge worker, we assign the call to level two support team who will glance reports to understand and quickly resolve the challenge

Call Return Feedback Collection  

05. Call Return and Feedback Collection

After meeting the caller's need we collect their feedback to gauge the quality of interaction, the outcome of the service and service level satisfaction

Report Creation  

06. Report Creation

We create high-quality report that covers key performance indicators (KPI). The report will aid in the service optimization and enhancing the quality of customer engagement

Why Choose Medical Call Center Services from Outsource2india?

Set aside your concerns on up-front costs because we don't charge customers until completion of services. Our cost-effective medical call center solutions are customer-focused and let you not only solve primary challenges but also provide better client experience during and after the service. Here are more reasons why we are the best provider of medical call center services in India -

  • Certified Medical Call Center Services Company

    Outsource2india is an ISO certified company that is HIPAA and PCI DSS compliant. We are not only aware of the latest regulation but also follow other guidelines that ensure complete adherence to the legalities and your needs

  • Data Security

    Our contact centers are equipped with the latest technology to keep your confidential health information secure and inaccessible to unauthorized members. Using technology and physical deterrents we protect your data day in, day out

  • High Accuracy and Quality Service

    Our high-quality call center solutions are customized to your specification so that your clients will ensure they are loyal to you no matter what. We deal with your clients in a professional way by courteously understanding their concerns and making each interaction a wonderful experience

  • Short Turnaround

    Quick turnaround is the need of most businesses that strive to achieve better results. You can experience a 30% shorter TAT by joining hands with us because we follow the latest approach in call center management that will boost the productivity and revenue in brief time

  • Scalability

    As businesses evolve it is imperative to keep up with the demand. We understand this better than anybody else. We ensure that your call center functions are scalable in fleeting time without draining your spending. You can quickly scale up your business productivity thanks to KPIs such as average handling time (AHT), first call resolution (FCR), abandoned call rate (ACR), and more.

  • Pocket-friendly Pricing Options

    If you do not require a comprehensive service, we can customize call center services as per your needs. Our flexible pricing will ensure that you get value adds when you choose us as your partner

  • Single-point Contact

    Whether it is training or timely assistance, we offer single point contact that can be leveraged to avoid dealing with partially informed representatives. We appoint a dedicated team to be available on tap should you need project updates or clarity in aspects of the project

  • Experienced Team of Call Center Agents, Project Managers, IT Personnel

    Our team is comprised of 500+ qualified and skilled call center agents, and IT professionals who understand the nuances of healthcare industry with great depth. Our teams have over a decade of experience in handling various medical call center assignments

  • Modern Infrastructure

    Our call center service team is aided by the best-in-class technology infrastructure that is fully automated to ensure the service is uninterrupted and compliant to your needs

  • Contact Center Software and Technology

    O2I's call center software is equipped with features that automate functions where the involvement of knowledge workers is not mandatory. The software will help save time and money on otherwise resource-intensive tasks. Additionally, we also use voice logger, automatic call distributor, IVR, and Reporting engine to streamline the performance of the contact care service

  • Secure Data Exchange

    O2I uses a secure FTP and VPN to facilitate data sharing. This is not just safe but also saves time. You can confidently upload files via our network to eliminate the risk of loss or mismanagement

  • Round-the-clock Availability

    We are available 24x7x365 basis so that you can reach us to get timely response anytime, anywhere. We have subject matter experts who are not only available on demand by phone call, email, and online chat, but are also trained to understand your concerns and address the situation in a professional way

Testimonials

I wanted to inform you of what a great job O2I is doing for our firm. Vinoth Kumar and his team have done amazing work and are extremely reliable. We consider O2I a part of our strategic plans moving forward. Initially, we needed to get a feel of your services and expertise to move forward on other enterprise accounts, and now we have the confidence in doing so. Thank you to you for all the help over the year!

Managing Director,
Medical Billing Company, USA
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Outsource Medical Cal Center Services to O2I - A Leader in Healthcare BPO

When you think of outsourcing medical call center services, think Outsource2india because we are an ISO certified company and a true leader in healthcare BPO. We offer an array of call center services which include medical call center services to take care of the typical customer service aspects of a healthcare provider. If you need call center services that are rightly priced and well equipped to handle challenges in the customer-facing business, look no further than us. We also provide other similar services such as healthcare consulting services, pharmaceutical outsourcing, clinical services and more.

Reach us now if you require medical call center services because we have what it takes to multiply your ROI in short TAT.

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