While global CEOs had equipped themselves for force majeure calamities as well as natural disasters and were ready with their business continuity plans, no one was ever prepared for a COVID-19 situation that could lockdown 150 countries at once and not allow the workforce to reach their offices! The future business contingency plans will, therefore, focus on working from home.Read more
The client is a top-notch multi-platform sport community, for millions of sports enthusiasts. Based in New York, the client serves as a platform for multiple sports including basketball, soccer and more. The client also organizes tournaments and competitions for their members worldwide.
The client had a high-volume of screenshots taken by their gaming members. The client required an outsourcing partner to capture the data from the screenshots, and upload onto a customized client portal (dashboard). The purpose was to enable players to check the dashboard and obtain information on their individual and team game statistics.
O2I analyzed the clients need and a quality test (trial) was scheduled. During the trial, the client trained one full-time resource online for an hour. Next, the client sent O2I user provided screenshots (received by their administrator) via G-Drive.
O2I's resource captured the data that included player information, goals, points, game statistics, and more. The collated data was uploaded onto a client customized CRM portal. The trial was successfully completed in one business day.
The client signed a seasonal contract with O2I to outsource 600 screenshots per day for 12 months. O2I assigned three resources to handle the ongoing project,
The client was pleased with the speed, and CRM accuracy with which we delivered the project. They client received a 60 percent cost savings.
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