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The customer is a leading IT services organization. The BPO division of the organization had to perform mail order fulfillment for millions of orders each month. Outsource2india helped this customer to design and develop a BPO platform to be used for order fulfillment.
The client was facing a number of challenges in Business Process Outsourcing (BPO) services:
Outsource2india provided the customer with a team who had expertise in Oracle DBA, BPO platforms and operating systems. Outsource2india setup a support operations center with voice/email/internet infrastructure and remote access environment to sustain the customer's operations.
The following technical support services were provided by Outsource2india:
The customer has been extremely satisfied with our BPO services. Many performance issues faced by the client have been resolved by us. This has led to a significant increase in the productivity of our customer.
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