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Message from our global team

In these trying times, our teams have been working ceaselessly to provide business continuity to our valued global customers. Our service delivery schedules are effectively handled by our efficient teams, working from the safety of their homes. We have, also, in certain locations, rented hotels so that our teams can work safely.

Together, we will fight and overcome this threat. Our wishes and prayers are with your family, friends, colleagues, and your country. Stay safe!

To provide business continuity to our valued global customers, our efficient teams are working from the safety of their homes and rented hotels (in certain locations).

We are with you in fighting this COVID-19 pandemic.

360° Information Security and Confidentiality Assurance at O2I

O2I takes security and confidentiality of client information very seriously and that is why we have implemented stringent security safeguards and processes for every information touch-point. Since our processes are clear and well-defined, we are able to immediately detect and handle any information breach and provide 360° security.

Our security process comprises of four stages: Planning, Protection, Detection, and Response. These four stages drill down to all security aspects related to People, Technology, Physical, and Network infrastructures.

360 Degree Security Process

Physical Security

  • Security personnel man our centers 24/7
  • Stringent electronic smart card access control for all employees/visitors who enter our premises
  • Additional access control devices and CCTV monitoring systems to restrict un-authorized entry into our centers
  • Fire prevention and disaster evacuation plans and procedures for minimum damage

People and Culture

  • Adequately trained teams which understand clients' security requirements
  • Legally binding confidentiality agreements for all staff members
  • Information is shared only with people involved directly in the project, on only need-to-know basis
  • O2I ensures staff's awareness and sensitivity towards security issues and imparts special training for clients where additional security is required


  • Technology-driven detection systems to ensure complete data security
  • No external drives on the systems to prevent data theft by the staff
  • Back-Up Drive Management for all workstations with restricted print permissions to prevent misuse
  • Well-maintained audit trails for all our system activities including internet usage
  • Network and Windows Login, PC 'locking' and secure email with digital signatures
  • Single sign-in to enterprise and desktop applications
  • 100% redundancy for business continuity:
    • Internet redundancy through Marine Optic Fiber Cable (Trans-Atlantic and Trans-Pacific), and satellite communication
    • Power redundancy through power failover system, UPS and power generators

Network Security

  • Totally secured VPN Network with CISCO VPN Tunnel to Client, to block all Peers from Peeping in
  • Secured Cisco® Intelligent switches and Cisco® Network Assistant optimized for LAN along with Cisco® PIX® Firewall to block all ports for HTTP, FTP, TCP/IP, UDP and even ICMP
  • Facilities for administrative monitoring, auditing and reporting to secure data at every stage
  • No hardware resources available on the network
  • Workstations and networks are secured by anti-virus, anti-malware, anti-phishing, spam blockers, URL filters, and other standard protections
Network Security

Security Management Process at Outsource2india

  • Systems
  • Process
  • Training
  • Documentation
  • Awareness
  • Identification
  • Authorization
  • Confidentiality
  • Integrity
  • Enforcement
  • Accountability
  • Audit
  • Intrusion Detection
  • Non Repudiation
  • Availability
  • Triage
  • Recovery
  • Reliability
  • Corrective Action
  • Improvement

Learn more about our secure Infrastructure and Transition Management Process.

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Our Clients

  • Alcon
  • Redwood E-Learning Systems
    Yale School of Management
  • Loomis
    Data Infinity
    Auto MiddleEast
  • Camnet
  • Eraid
    Financial Planning Association of Australia
  • International Career Institute
    Carole Holding
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